Service Call Center Agent
Grants Pass Toyota, Grants Pass, OR, United States
If you enjoy helping people, staying busy, and growing with a team that invests in you, Grants Pass Toyota wants to meet you!
This
Service Call Center Associate
role is perfect for someone who thrives in a fast-paced service environment and values long-term opportunity.
This position pays $17 per hour. Plus bonuses!
Every employee at Grants Pass Toyota, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Growth opportunities
Paid Training
Full suite of medical benefits
401k
Family owned and operated
Discounts on vehicles/ products and services
Responsibilities
Answer phones professionally and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Schedule inbound callers service appointments
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
All other duties as assigned
Qualifications
Strong
customer service and communication skills
(phone, in person, and written)
Ability to
multitask and stay organized
in a high-volume, fast-paced setting
Comfortable
answering phones, scheduling appointments, and greeting customers
Basic
computer skills
(email, calendars, data entry; dealership software a plus)
Reliable, punctual, and
professional demeanor
Ability to
work independently and as part of a team
Positive attitude and
willingness to learn
Coach-able and open to feedback
Strong work ethic and attention to detail
Interest in
career growth and promotion from within
Ability to stay calm and friendly under pressure
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
This
Service Call Center Associate
role is perfect for someone who thrives in a fast-paced service environment and values long-term opportunity.
This position pays $17 per hour. Plus bonuses!
Every employee at Grants Pass Toyota, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Growth opportunities
Paid Training
Full suite of medical benefits
401k
Family owned and operated
Discounts on vehicles/ products and services
Responsibilities
Answer phones professionally and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Schedule inbound callers service appointments
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
All other duties as assigned
Qualifications
Strong
customer service and communication skills
(phone, in person, and written)
Ability to
multitask and stay organized
in a high-volume, fast-paced setting
Comfortable
answering phones, scheduling appointments, and greeting customers
Basic
computer skills
(email, calendars, data entry; dealership software a plus)
Reliable, punctual, and
professional demeanor
Ability to
work independently and as part of a team
Positive attitude and
willingness to learn
Coach-able and open to feedback
Strong work ethic and attention to detail
Interest in
career growth and promotion from within
Ability to stay calm and friendly under pressure
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.