End User Support Specialist I
ICONMA, Austin, TX, United States
Our Client, a Mortgage and Real Estate Services company, is looking for an End User Support Specialist I for their Austin, TX location.
Responsibilities:
Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business.
Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
Requirements:
Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment
Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup
Experience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred)
Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar)
Basic familiarity with Active Directory functions such as password resets and account lookups
Introductory exposure to device management tools (e.g., Intune, SCCM) preferred
Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
Ability to interact effectively with users at all levels of the organization
Clear and accurate written communication for ticket updates, documentation, and status notes
Ability to remain calm, professional, and solution-focused in high-pressure or time-sensitive situations
3 years or more of experience in an IT desktop or end user support role preferred.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
Responsibilities:
Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business.
Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
Requirements:
Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment
Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup
Experience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred)
Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar)
Basic familiarity with Active Directory functions such as password resets and account lookups
Introductory exposure to device management tools (e.g., Intune, SCCM) preferred
Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
Ability to interact effectively with users at all levels of the organization
Clear and accurate written communication for ticket updates, documentation, and status notes
Ability to remain calm, professional, and solution-focused in high-pressure or time-sensitive situations
3 years or more of experience in an IT desktop or end user support role preferred.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.