Desktop Support Technician
PEAK Technical Staffing USA, State College, PA, United States
#Eng-IT-01
Job Summary
We are seeking a skilled professional to perform Service Desk tasks and manage service delivery for our primary site, as well as other regional sites within the immediate team. The role involves identifying and delivering computer hardware, software, and miscellaneous services that meet defined Service Level Agreements (SLAs). The position requires accurate documentation of hardware failures, repairs, installations, and removals in the ITIL Service Desk system. The ideal candidate will also administer and support current anti-virus and Tanium software implementations to ensure client system security.
Essential Duties and Responsibilities
Perform Service Desk tasks according to Standard Operating Procedures (SOPs).
Identify and deliver computer hardware, software, and services meeting SLAs.
Document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system.
Administer and support current anti-virus and Tanium software implementations.
Monitor desktops for patching and anti-virus compliance.
Maintain the Configuration Management Database (CMDB) within the Service Desk system.
Perform on-site support, including shop floor and field services.
Manage IT inventory documentation and stock management.
Perform activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
Implement, configure, troubleshoot, and maintain network printer/scanner MFDs.
Implement, configure, troubleshoot, and maintain desktop Teams and mobile phones.
Resolve backlog for incidents and service requests, report progress to end users, and track root cause analysis.
Obtain approval and purchase hardware and software as required.
Provide VIP support on-site when requested.
Perform standard tasks using established methods, principles, concepts, and procedures related to Service Desk activities under direct supervision.
Perform varied tasks and assignments involving judgment and some freedom to act under some supervision.
Resolve questions or problems, referring only complex issues to higher levels.
Participate in projects involving large-scale deployments of client support-level software or hardware.
Identify needs for end-user training/tutorials and deliver them.
Perform other duties as assigned by the Service Delivery Management Teams.
Minimum Qualifications and Experience
Bachelor's degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
Minimum 3 years of experience in related IT roles.
Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications/trainings).
Proven TCP/IP and networking knowledge and work experience (ICND1).
PC Desktop/Laptop hardware knowledge at a professional level.
Audio/Video equipment support experience.
Proven English language proficiency, both oral and written (intermediate level minimum).
Able to read and understand technical manuals, SOPs, and OEM guides.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Other Skills and Qualifications
Excellent verbal and written communication skills, including the ability to provide instructions and present information clearly.
Demonstrated customer focus and strong analytical skills.
Ability to anticipate obstacles and develop plans to resolve them.
Broad understanding of IT infrastructure and support processes.
Experience managing third-party service providers.
Expertise in Apple Mac, iOS, and Android.
Strong interest in current and emerging technologies.
Change-oriented, actively generating process improvements.
Knowledge of ITIL Foundations.
Ability to present ideas in user-friendly language.
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.
Job Summary
We are seeking a skilled professional to perform Service Desk tasks and manage service delivery for our primary site, as well as other regional sites within the immediate team. The role involves identifying and delivering computer hardware, software, and miscellaneous services that meet defined Service Level Agreements (SLAs). The position requires accurate documentation of hardware failures, repairs, installations, and removals in the ITIL Service Desk system. The ideal candidate will also administer and support current anti-virus and Tanium software implementations to ensure client system security.
Essential Duties and Responsibilities
Perform Service Desk tasks according to Standard Operating Procedures (SOPs).
Identify and deliver computer hardware, software, and services meeting SLAs.
Document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system.
Administer and support current anti-virus and Tanium software implementations.
Monitor desktops for patching and anti-virus compliance.
Maintain the Configuration Management Database (CMDB) within the Service Desk system.
Perform on-site support, including shop floor and field services.
Manage IT inventory documentation and stock management.
Perform activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
Implement, configure, troubleshoot, and maintain network printer/scanner MFDs.
Implement, configure, troubleshoot, and maintain desktop Teams and mobile phones.
Resolve backlog for incidents and service requests, report progress to end users, and track root cause analysis.
Obtain approval and purchase hardware and software as required.
Provide VIP support on-site when requested.
Perform standard tasks using established methods, principles, concepts, and procedures related to Service Desk activities under direct supervision.
Perform varied tasks and assignments involving judgment and some freedom to act under some supervision.
Resolve questions or problems, referring only complex issues to higher levels.
Participate in projects involving large-scale deployments of client support-level software or hardware.
Identify needs for end-user training/tutorials and deliver them.
Perform other duties as assigned by the Service Delivery Management Teams.
Minimum Qualifications and Experience
Bachelor's degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
Minimum 3 years of experience in related IT roles.
Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications/trainings).
Proven TCP/IP and networking knowledge and work experience (ICND1).
PC Desktop/Laptop hardware knowledge at a professional level.
Audio/Video equipment support experience.
Proven English language proficiency, both oral and written (intermediate level minimum).
Able to read and understand technical manuals, SOPs, and OEM guides.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Other Skills and Qualifications
Excellent verbal and written communication skills, including the ability to provide instructions and present information clearly.
Demonstrated customer focus and strong analytical skills.
Ability to anticipate obstacles and develop plans to resolve them.
Broad understanding of IT infrastructure and support processes.
Experience managing third-party service providers.
Expertise in Apple Mac, iOS, and Android.
Strong interest in current and emerging technologies.
Change-oriented, actively generating process improvements.
Knowledge of ITIL Foundations.
Ability to present ideas in user-friendly language.
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.