AMS Support Consultant (SAP SD & OTC)
Apolis, Miami, FL, United States
Role: AMS Support Consultant (SAP SD & OTC)
Location: Remote (EST Time Zone)
Duration: 12+ months
Only W2
Key Responsibilities
AMS Support (L2/L3):
Monitor, troubleshoot, and resolve complex incidents related to SAP SD and OTC processes.
OTC Process Management:
Support end-to-end Order-to-Cash processes including Order Management, Pricing, Shipping & Delivery, and Billing & Invoicing.
Core SD Knowledge:
Strong configuration experience in Sales Orders, Pricing, Delivery, Shipping, and Billing.
Technical Troubleshooting:
Handle EDI/IDOC failures, ALE issues, and perform root cause analysis (RCA) to implement permanent fixes.
Enhancements and Changes:
Work on change management tickets, write functional specifications for ABAP custom programs/interfaces, and support UAT.
Integration Support:
Collaborate with cross-functional teams (MM, FI, BASIS etc.) to manage integration scenarios.
Documentation:
Prepare standard operating procedures (SOPs), knowledge transfer materials, and functional documentation.
Stakeholder Management:
Work with client business stakeholders to identify improvement opportunities and provide on-call support.
Communication:
Excellent verbal and written communication skills for client-facing roles.
Location: Remote (EST Time Zone)
Duration: 12+ months
Only W2
Key Responsibilities
AMS Support (L2/L3):
Monitor, troubleshoot, and resolve complex incidents related to SAP SD and OTC processes.
OTC Process Management:
Support end-to-end Order-to-Cash processes including Order Management, Pricing, Shipping & Delivery, and Billing & Invoicing.
Core SD Knowledge:
Strong configuration experience in Sales Orders, Pricing, Delivery, Shipping, and Billing.
Technical Troubleshooting:
Handle EDI/IDOC failures, ALE issues, and perform root cause analysis (RCA) to implement permanent fixes.
Enhancements and Changes:
Work on change management tickets, write functional specifications for ABAP custom programs/interfaces, and support UAT.
Integration Support:
Collaborate with cross-functional teams (MM, FI, BASIS etc.) to manage integration scenarios.
Documentation:
Prepare standard operating procedures (SOPs), knowledge transfer materials, and functional documentation.
Stakeholder Management:
Work with client business stakeholders to identify improvement opportunities and provide on-call support.
Communication:
Excellent verbal and written communication skills for client-facing roles.