Call Center Agent
Axelon, Worcester, MA, United States
Summary:
Location:
Worcester, MA
Duration:
13 Weeks
Mid 5x8-Hour (15:00 - 23:30) and Mid 4x10-Hour (15:00 - 01:30)
Responsibilities:
Receive and respond to telephone calls and referrals regarding urgent and emergent behavioral health services.
Register, screen, and complete insurance checks for individuals seeking services.
Perform telephonic interventions including crisis support and de-escalation of individuals in crisis.
Assist clinicians with arranging dispositions for urgent and emergent services, such as inpatient bed searches, referrals, and transportation arrangements.
Assign and schedule initial assessments for urgent and emergent services.
Obtain insurance authorizations, process referrals, and enter information into the Electronic Health Record (EHR).
Communicate with supervisors about information gathered from high-priority referral sources, including the Department of Mental Health and hospital inpatient programs.
Demonstrate knowledge of available services and resources.
Requirements:
Bachelor's degree in HR, Psychology, or Sociology.
Experience in a high-stress healthcare environment.
Epic EMR experience is a must.
Ability to travel to all locations within a 35-mile radius.
Preferred Skills:
Background in the behavioral health field; potential Behavioral Health Techs would do well.
Experience in PCRC in the ED is advantageous.
Empathetic and calm demeanor, good decision-making skills, and ability to work in a fast-paced environment.
Ability to work well within a team.
Location:
Worcester, MA
Duration:
13 Weeks
Mid 5x8-Hour (15:00 - 23:30) and Mid 4x10-Hour (15:00 - 01:30)
Responsibilities:
Receive and respond to telephone calls and referrals regarding urgent and emergent behavioral health services.
Register, screen, and complete insurance checks for individuals seeking services.
Perform telephonic interventions including crisis support and de-escalation of individuals in crisis.
Assist clinicians with arranging dispositions for urgent and emergent services, such as inpatient bed searches, referrals, and transportation arrangements.
Assign and schedule initial assessments for urgent and emergent services.
Obtain insurance authorizations, process referrals, and enter information into the Electronic Health Record (EHR).
Communicate with supervisors about information gathered from high-priority referral sources, including the Department of Mental Health and hospital inpatient programs.
Demonstrate knowledge of available services and resources.
Requirements:
Bachelor's degree in HR, Psychology, or Sociology.
Experience in a high-stress healthcare environment.
Epic EMR experience is a must.
Ability to travel to all locations within a 35-mile radius.
Preferred Skills:
Background in the behavioral health field; potential Behavioral Health Techs would do well.
Experience in PCRC in the ED is advantageous.
Empathetic and calm demeanor, good decision-making skills, and ability to work in a fast-paced environment.
Ability to work well within a team.