Support Technician
Ria Money Transfer (Dandelion), Monroe, NC, United States
Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client.
Main functions
User´s support: remote and on-site support.
Microsoft System Administration: Medium level. Appreciate AZURE's knowledge.
Manage Active Directory: manage user accounts, sec. groups, and distribution lists.
Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.
Give remote support and physical support to all stores in EMEA.
Experience with ticketing system tools (Manage Engine and JIRA).
Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires).
Phone support for internal users.
Incident Management (SLA)
Acknowledge Network devices (medium level) (Routers, Switches, Firewall)
Document incidents/Problems in Ria's store applications
Generate reporting | Impact analysis
Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
Update and manage Support and Incident tickets.
Qualifications – External
Title in system administration and network.
Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers)
Acknowledge microcomputing.
Medium - High English Level.
Other technical skills desired
Networking
Understanding of TCP/IP
Assembly Telecom rack
Availability to give On-duty support and overtime.
Time flexibility
High availability for Travel
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client.
Main functions
User´s support: remote and on-site support.
Microsoft System Administration: Medium level. Appreciate AZURE's knowledge.
Manage Active Directory: manage user accounts, sec. groups, and distribution lists.
Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.
Give remote support and physical support to all stores in EMEA.
Experience with ticketing system tools (Manage Engine and JIRA).
Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires).
Phone support for internal users.
Incident Management (SLA)
Acknowledge Network devices (medium level) (Routers, Switches, Firewall)
Document incidents/Problems in Ria's store applications
Generate reporting | Impact analysis
Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
Update and manage Support and Incident tickets.
Qualifications – External
Title in system administration and network.
Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers)
Acknowledge microcomputing.
Medium - High English Level.
Other technical skills desired
Networking
Understanding of TCP/IP
Assembly Telecom rack
Availability to give On-duty support and overtime.
Time flexibility
High availability for Travel