Front Desk Coordinator
Dermani Medspa, Atlanta, GA, United States
About the Job
Dermani MEDSPA® is a fast-growing medical spa in the Atlanta area. We are looking for front office coordinators for our Dunwoody location. We are looking for someone who is self-motivated, able to lead the team and grow with us! Our offices are open Mon-Fri 9 am-7 pm and Saturdays 9 am-5 pm. This position can be full time about 38 hour or part time which is about 20-25 hours a week.
Job Description:
Greeting and checking in clients and ensure all necessary forms are fill out.
Call on sales lead immediately and update daily and follow up on ones can not be reached.
Check missed phone call after lunch or through out day and call back.
Check messages and reply from social media, email and chat.
Check out clients accurately and process payments without error and add consumed as needed.
Review appointment books, look ahead and make notes, confirm, reschedule/booking appointments.
Review to make sure no appointment is booked in wrong order and /services can't be combined together.
Maximize appointment time by adjusting finish time as needed to open up for next appointment.
Explain and upsell membership to client.
Handle customer complaints/billing questions and escalate when necessary.
Follow and read through the cleaning/open/end procedures.
Read, understand and adhere to FD processes and protocol.
Restock retail inventory, organize all stocks, apply price sticker.
Carefully check for QTY or discrepancies when receiving purchase order, scan paperwork into system.
Opening, sorting and scanning mails.
Daily, weekly inventory cycle count.
Daily cleaning list of all common area such as restrooms, front desk area, hallway/kitchen/restroom floor, windows mirror, sofa, etc.
Cash handling.
Check for open invoices/fail membership daily to call to collect payment.
Other product as assigned.
Qualifications:
Experienced with customer service.
Great multitasking and communication skills.
Detail oriented.
Reliable and dependable.
Has a strong work ethic is a must.
Dermani MEDSPA® is a fast-growing medical spa in the Atlanta area. We are looking for front office coordinators for our Dunwoody location. We are looking for someone who is self-motivated, able to lead the team and grow with us! Our offices are open Mon-Fri 9 am-7 pm and Saturdays 9 am-5 pm. This position can be full time about 38 hour or part time which is about 20-25 hours a week.
Job Description:
Greeting and checking in clients and ensure all necessary forms are fill out.
Call on sales lead immediately and update daily and follow up on ones can not be reached.
Check missed phone call after lunch or through out day and call back.
Check messages and reply from social media, email and chat.
Check out clients accurately and process payments without error and add consumed as needed.
Review appointment books, look ahead and make notes, confirm, reschedule/booking appointments.
Review to make sure no appointment is booked in wrong order and /services can't be combined together.
Maximize appointment time by adjusting finish time as needed to open up for next appointment.
Explain and upsell membership to client.
Handle customer complaints/billing questions and escalate when necessary.
Follow and read through the cleaning/open/end procedures.
Read, understand and adhere to FD processes and protocol.
Restock retail inventory, organize all stocks, apply price sticker.
Carefully check for QTY or discrepancies when receiving purchase order, scan paperwork into system.
Opening, sorting and scanning mails.
Daily, weekly inventory cycle count.
Daily cleaning list of all common area such as restrooms, front desk area, hallway/kitchen/restroom floor, windows mirror, sofa, etc.
Cash handling.
Check for open invoices/fail membership daily to call to collect payment.
Other product as assigned.
Qualifications:
Experienced with customer service.
Great multitasking and communication skills.
Detail oriented.
Reliable and dependable.
Has a strong work ethic is a must.