Customer Service Specialist I
LeeSar, Fort Myers, FL, United States
Customer Service Specialist I
LeeSar, Inc. (Headquarters) - Fort Myers, FL 33901
Overview
Position Type Full Time Category Customer Service
Description
Customer Service Specialist I
Location: Fort Myers, FL | Status: Onsite | Department: Customer Service
Support Customers, Drive Accuracy, and Keep Supply Moving
LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Service Specialist I to provide front-line operational and customer support for our healthcare supply chain operations. This role serves as a primary point of contact for customers, ensuring accurate order processing, proactive communication, and timely resolution of issues related to product availability, purchasing, and fulfillment.
This is a great opportunity for a detail-oriented, service-driven professional who enjoys working in a fast-paced environment and making a direct impact on customer satisfaction and operational success.
What You'll Do
Customer Support & Order Management
Serve as the first point of contact for customer inquiries related to products, orders, defects, and service issues
Review and complete end-user requisitions and create purchase orders in applicable systems
Process customer supply orders and ensure timely, accurate order placement
Communicate proactively with customers regarding order status, backorders, availability, and delivery expectations
Act as an expeditor for assigned customers to support timely fulfillment
Purchasing & Vendor Coordination
Escalate discontinued items, backorders, and catalog issues to appropriate internal teams
Process STAT orders and coordinate courier services as needed
Support vendor onboarding, recalls, accreditation activities, and other purchasing-related functions
Returns, Credits & Issue Resolution
Manage Return Material Authorizations (RMAs) and coordinate resolution with internal and external partners
Process credits in accordance with standard operating procedures
Assist in resolving vendor-related issues, damages, and fulfillment errors
Collaboration & Continuous Improvement
Maintain ongoing communication with customers to ensure accuracy and transparency
Collaborate with File Maintenance, CSF, and other internal teams to ensure accurate pricing and product data
Review customer usage trends and recommend stocking or product additions when appropriate
Participate in team problem-solving and continuous improvement initiatives
Qualifications
What You Bring
Required Qualifications
High School Diploma or equivalent
Ability to read, write, and speak English for work-related communication
One (1) year of office, business, customer service, purchasing, or supply chain experience (preferred)
Ability to work onsite in Fort Myers, FL
Preferred Qualifications
Experience in customer service, purchasing, or healthcare supply chain environments
Familiarity with enterprise procurement or ordering systems
Lean Management System knowledge (training provided)
Skills & Abilities
Strong customer service and problem-resolution skills
Excellent attention to detail and data accuracy
Ability to multitask and manage competing priorities
Proficiency with Microsoft Word, Excel, Outlook, and business systems
Strong keyboarding and data entry skills (45+ WPM)
Ability to work independently or as part of a collaborative team
Flexibility to work overtime, weekends, or holidays as business needs require
Why Join LeeSar & CSF
At LeeSar and CSF, we support hospitals and healthcare systems across Southwest Florida by delivering dependable supply chain solutions. As a Customer Service Specialist I, you'll have the opportunity to:
Play a key role in supporting healthcare operations and patient care
Build experience in supply chain, purchasing, and customer service
Work with cross-functional teams in a collaborative environment
Grow your skills and career within a stable, mission-driven organization
Benefits Package
LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic, annual bonus program, an HDHP plan at zero cost for associate-only coverage, employer contributions to HSA and cost-sharing at all coverage levels, employer-paid disability and group life insurance, and a 401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option. Additional benefits include dental, vision, and voluntary plans, tuition reimbursement, professional development opportunities, nine paid holidays, and a generous PTO bank.
At LeeSar and CSF, our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.
LeeSar, Inc. (Headquarters) - Fort Myers, FL 33901
Overview
Position Type Full Time Category Customer Service
Description
Customer Service Specialist I
Location: Fort Myers, FL | Status: Onsite | Department: Customer Service
Support Customers, Drive Accuracy, and Keep Supply Moving
LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Service Specialist I to provide front-line operational and customer support for our healthcare supply chain operations. This role serves as a primary point of contact for customers, ensuring accurate order processing, proactive communication, and timely resolution of issues related to product availability, purchasing, and fulfillment.
This is a great opportunity for a detail-oriented, service-driven professional who enjoys working in a fast-paced environment and making a direct impact on customer satisfaction and operational success.
What You'll Do
Customer Support & Order Management
Serve as the first point of contact for customer inquiries related to products, orders, defects, and service issues
Review and complete end-user requisitions and create purchase orders in applicable systems
Process customer supply orders and ensure timely, accurate order placement
Communicate proactively with customers regarding order status, backorders, availability, and delivery expectations
Act as an expeditor for assigned customers to support timely fulfillment
Purchasing & Vendor Coordination
Escalate discontinued items, backorders, and catalog issues to appropriate internal teams
Process STAT orders and coordinate courier services as needed
Support vendor onboarding, recalls, accreditation activities, and other purchasing-related functions
Returns, Credits & Issue Resolution
Manage Return Material Authorizations (RMAs) and coordinate resolution with internal and external partners
Process credits in accordance with standard operating procedures
Assist in resolving vendor-related issues, damages, and fulfillment errors
Collaboration & Continuous Improvement
Maintain ongoing communication with customers to ensure accuracy and transparency
Collaborate with File Maintenance, CSF, and other internal teams to ensure accurate pricing and product data
Review customer usage trends and recommend stocking or product additions when appropriate
Participate in team problem-solving and continuous improvement initiatives
Qualifications
What You Bring
Required Qualifications
High School Diploma or equivalent
Ability to read, write, and speak English for work-related communication
One (1) year of office, business, customer service, purchasing, or supply chain experience (preferred)
Ability to work onsite in Fort Myers, FL
Preferred Qualifications
Experience in customer service, purchasing, or healthcare supply chain environments
Familiarity with enterprise procurement or ordering systems
Lean Management System knowledge (training provided)
Skills & Abilities
Strong customer service and problem-resolution skills
Excellent attention to detail and data accuracy
Ability to multitask and manage competing priorities
Proficiency with Microsoft Word, Excel, Outlook, and business systems
Strong keyboarding and data entry skills (45+ WPM)
Ability to work independently or as part of a collaborative team
Flexibility to work overtime, weekends, or holidays as business needs require
Why Join LeeSar & CSF
At LeeSar and CSF, we support hospitals and healthcare systems across Southwest Florida by delivering dependable supply chain solutions. As a Customer Service Specialist I, you'll have the opportunity to:
Play a key role in supporting healthcare operations and patient care
Build experience in supply chain, purchasing, and customer service
Work with cross-functional teams in a collaborative environment
Grow your skills and career within a stable, mission-driven organization
Benefits Package
LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic, annual bonus program, an HDHP plan at zero cost for associate-only coverage, employer contributions to HSA and cost-sharing at all coverage levels, employer-paid disability and group life insurance, and a 401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option. Additional benefits include dental, vision, and voluntary plans, tuition reimbursement, professional development opportunities, nine paid holidays, and a generous PTO bank.
At LeeSar and CSF, our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.