Agent Front Desk

IHG Hotels & Resorts - 4964 Mp Dr - Responsibilities: Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay; Handle cash and credit transactions; Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes; Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary; Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns