Guest Services Representative - The Reserve

MGM Resorts - - Responsibilities: Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner; Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance and other special services requested by guests or administrative personnel; Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service; Inform guests of property functions and facilities upon request; Maintain accurate records for all requests