Internal Dispute Resolution Consultant
Crawford & Company, Church Creek, MD, United States
Internal Dispute Resolution Specialist
Bring your technical claims expertise to a role where you'll manage and resolve complex complaints requiring policy interpretation and sound claims judgment. Acting as a key link between clients and the business, you'll identify root causes, recommend solutions, and ensure fair, timely outcomes in line with regulatory and client requirements.
You'll be supported by an experienced leader and collaborative team, with flexibility to be based in Sydney, Brisbane or work remotely.
About You
You're a proactive problem-solver with strong communication skills and a passion for delivering fair outcomes. You bring empathy, resilience, and sound judgement, and thrive in fast-paced environments where no two cases are the same.
Key Requirements
Strong experience in insurance claims review, assessment, or complaints handling
Strong technical knowledge and ability to interpret insurance policies
Experience managing disputes and complex complaints
Excellent written and verbal communication (plain English)
Strong analytical, organisational, and decision-making skills
Ability to manage multiple cases and work both autonomously and in a team
Resilient, empathetic, and confident handling challenging conversations
Key Responsibilities
Manage a portfolio of property claims complaints
Review claims, policies, and supporting documents to determine coverage
Provide recommendations to adjusters on claim progression and resolution
Support policyholders throughout the complaints process
Act as an escalation point for complex or contentious cases
Identify trends and risks using data insights
Ensure compliance with client service standards and regulatory requirements
Additional Information
Applicants must have Australian or New Zealand working rights
Successful candidates must complete a national police check
Submit your resume and a short cover letter outlining your suitability for the role.
Bring your technical claims expertise to a role where you'll manage and resolve complex complaints requiring policy interpretation and sound claims judgment. Acting as a key link between clients and the business, you'll identify root causes, recommend solutions, and ensure fair, timely outcomes in line with regulatory and client requirements.
You'll be supported by an experienced leader and collaborative team, with flexibility to be based in Sydney, Brisbane or work remotely.
About You
You're a proactive problem-solver with strong communication skills and a passion for delivering fair outcomes. You bring empathy, resilience, and sound judgement, and thrive in fast-paced environments where no two cases are the same.
Key Requirements
Strong experience in insurance claims review, assessment, or complaints handling
Strong technical knowledge and ability to interpret insurance policies
Experience managing disputes and complex complaints
Excellent written and verbal communication (plain English)
Strong analytical, organisational, and decision-making skills
Ability to manage multiple cases and work both autonomously and in a team
Resilient, empathetic, and confident handling challenging conversations
Key Responsibilities
Manage a portfolio of property claims complaints
Review claims, policies, and supporting documents to determine coverage
Provide recommendations to adjusters on claim progression and resolution
Support policyholders throughout the complaints process
Act as an escalation point for complex or contentious cases
Identify trends and risks using data insights
Ensure compliance with client service standards and regulatory requirements
Additional Information
Applicants must have Australian or New Zealand working rights
Successful candidates must complete a national police check
Submit your resume and a short cover letter outlining your suitability for the role.