Customer Service Specialist
Wastequip, Galt, CA, United States
Customer Service Specialist
Wastequip is looking to hire a Customer Service Specialist out of our Galt, CA location. The Customer Service Specialist interacts with customers and ensures that they have a positive experience when conducting business with the company. They primarily field incoming telephone calls but occasionally meet face-to-face with new and existing customers; the Customer Service Specialist focuses on making sure the customer has a highly satisfying experience both during and after the sale. Customer Service Specialists also may help customers with troubleshooting problems in the field.
Hourly Rate: $25.00
Essential Duties and Responsibilities
The primary focus of the customer service specialist (CSS) is to ensure that all customer's needs and concerns are addressed satisfactorily and in a timely fashion.
Provides general and technical information about products and services to current and potential customers.
Performs set number of outbound calls to current customers and prospects to secure additional business/sales opportunities. Secured opportunities will require quote creation and submittal.
Takes product and service order information and determines charges based on a pre-determined pricing and discount structure.
Listens and responds to customer questions and concerns; in the event the CSS is not able to meet the customer's needs, refers the customer to the Customer Service Manager to resolve the situation.
Records special details of transactions and makes notes on the customer's account regarding special instructions and/or non-standard orders (i.e., material used, shipping instructions, billing requests, etc.).
In the event a customer experiences a product failure in the field, the CSS may provide basic troubleshooting assistance to resolve the issue.
Serves a communication bridge between the end user/customer and the production facility staff; resolves minor related issues if they arise.
Performs other duties as designated by the Customer Service Manager.
No supervisory responsibilities are generally required for this position.
Education and Experience
High school or equivalent required.
Completion of an associate degree in business is preferred.
2-3 years of previous sales/customer service experience is strongly preferred.
Experience with Microsoft Office products and ERP systems.
Other Knowledge, Skills or Abilities Required
Must be able to maintain accurate records and perform basic mathematical operations.
Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
Must be mechanically inclined.
Must have excellent written and oral communication skills.
Must be able to multi-task and function effectively in a shared office/call center setting.
Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.
Behaviors
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Company Benefits
2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up
Prescription (Rx) Insurance
Health Savings Account (HSA)
2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
Vision Insurance
Flexible Spending Accounts (FSA's)
Health Care FSA
Dependent Care FSA
Company Paid Base Life Insurance
Company Paid Accident, Death & Dismemberment Insurance
Company Paid Business Travel Accident Insurance
Company Paid Disability Insurance
Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
401(K) Retirement Plan with 50% Company Match
Voluntary Pet Insurance
Vacation and Personal/Sick Time
Paid Grandparent Leave
Paid Bonding Leave
Adoption Assistance
Education Assistance (Tuition Reimbursement)
About Wastequip
Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.
While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing building a brighter future for all.
Wastequip is looking to hire a Customer Service Specialist out of our Galt, CA location. The Customer Service Specialist interacts with customers and ensures that they have a positive experience when conducting business with the company. They primarily field incoming telephone calls but occasionally meet face-to-face with new and existing customers; the Customer Service Specialist focuses on making sure the customer has a highly satisfying experience both during and after the sale. Customer Service Specialists also may help customers with troubleshooting problems in the field.
Hourly Rate: $25.00
Essential Duties and Responsibilities
The primary focus of the customer service specialist (CSS) is to ensure that all customer's needs and concerns are addressed satisfactorily and in a timely fashion.
Provides general and technical information about products and services to current and potential customers.
Performs set number of outbound calls to current customers and prospects to secure additional business/sales opportunities. Secured opportunities will require quote creation and submittal.
Takes product and service order information and determines charges based on a pre-determined pricing and discount structure.
Listens and responds to customer questions and concerns; in the event the CSS is not able to meet the customer's needs, refers the customer to the Customer Service Manager to resolve the situation.
Records special details of transactions and makes notes on the customer's account regarding special instructions and/or non-standard orders (i.e., material used, shipping instructions, billing requests, etc.).
In the event a customer experiences a product failure in the field, the CSS may provide basic troubleshooting assistance to resolve the issue.
Serves a communication bridge between the end user/customer and the production facility staff; resolves minor related issues if they arise.
Performs other duties as designated by the Customer Service Manager.
No supervisory responsibilities are generally required for this position.
Education and Experience
High school or equivalent required.
Completion of an associate degree in business is preferred.
2-3 years of previous sales/customer service experience is strongly preferred.
Experience with Microsoft Office products and ERP systems.
Other Knowledge, Skills or Abilities Required
Must be able to maintain accurate records and perform basic mathematical operations.
Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
Must be mechanically inclined.
Must have excellent written and oral communication skills.
Must be able to multi-task and function effectively in a shared office/call center setting.
Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.
Behaviors
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Company Benefits
2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up
Prescription (Rx) Insurance
Health Savings Account (HSA)
2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
Vision Insurance
Flexible Spending Accounts (FSA's)
Health Care FSA
Dependent Care FSA
Company Paid Base Life Insurance
Company Paid Accident, Death & Dismemberment Insurance
Company Paid Business Travel Accident Insurance
Company Paid Disability Insurance
Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
401(K) Retirement Plan with 50% Company Match
Voluntary Pet Insurance
Vacation and Personal/Sick Time
Paid Grandparent Leave
Paid Bonding Leave
Adoption Assistance
Education Assistance (Tuition Reimbursement)
About Wastequip
Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.
While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing building a brighter future for all.