Field Service technician II
CompuCom Systems Inc, Columbia, SC, United States
Job Title:
IT Field Service Technician II
Location:
Columbia SC
Pay Rate:
$17-$21/hour
Overview:
We are seeking a motivated and customer-focused IT Field Service Technician II to support a national home improvement retail client. This role is ideal for a self-starter who thrives in a fast-paced environment and is passionate about delivering high-quality technical support and exceptional customer service.
Key Responsibilities:
Provide onsite technical support for IT equipment including POS systems, desktops, laptops, printers, thin clients, access points, servers, and network switches
Troubleshoot and resolve hardware, software, and network-related issues within defined service levels
Perform daily ticket documentation, updates, and closures with detailed notes
Travel within a 50-125+ mile radius daily using a company-provided vehicle
Support cabling tasks including copper and fiber, as well as connector termination
Make real-time decisions in the field to ensure timely issue resolution
Communicate technical information clearly to non-technical users
Maintain consistent reporting and time management practices
Occasionally work at heights (20-25 feet); training provided
Understand basic AC/DC power and backup power systems
Qualifications:
Minimum 2 year of IT technical support experience
Strong troubleshooting and problem-solving skills
Experience with Windows, macOS, and/or Linux environments
Familiarity with networking and hardware support
CompTIA A+ certification preferred
Valid driver's license required
Ability to lift up to 25 lbs
What We're Looking For:
Strong customer service and communication skills
Self-motivated with the ability to work independently
Organized with excellent time management skills
Ability to adapt and make decisions in a fast-paced field environment
IT Field Service Technician II
Location:
Columbia SC
Pay Rate:
$17-$21/hour
Overview:
We are seeking a motivated and customer-focused IT Field Service Technician II to support a national home improvement retail client. This role is ideal for a self-starter who thrives in a fast-paced environment and is passionate about delivering high-quality technical support and exceptional customer service.
Key Responsibilities:
Provide onsite technical support for IT equipment including POS systems, desktops, laptops, printers, thin clients, access points, servers, and network switches
Troubleshoot and resolve hardware, software, and network-related issues within defined service levels
Perform daily ticket documentation, updates, and closures with detailed notes
Travel within a 50-125+ mile radius daily using a company-provided vehicle
Support cabling tasks including copper and fiber, as well as connector termination
Make real-time decisions in the field to ensure timely issue resolution
Communicate technical information clearly to non-technical users
Maintain consistent reporting and time management practices
Occasionally work at heights (20-25 feet); training provided
Understand basic AC/DC power and backup power systems
Qualifications:
Minimum 2 year of IT technical support experience
Strong troubleshooting and problem-solving skills
Experience with Windows, macOS, and/or Linux environments
Familiarity with networking and hardware support
CompTIA A+ certification preferred
Valid driver's license required
Ability to lift up to 25 lbs
What We're Looking For:
Strong customer service and communication skills
Self-motivated with the ability to work independently
Organized with excellent time management skills
Ability to adapt and make decisions in a fast-paced field environment