Consultant, Client Services
Pace Runners, Boston, MA, United States
About You
You’re curious, thoughtful, and analytical—and you enjoy turning data into insights that help clients make better decisions. You’re comfortable working with both qualitative and quantitative research and know how to bring findings to life through clear storytelling and engaging data visualization.
You’re interested in, or excited to learn more about, the technology and/or financial services industries. You take time to understand client challenges and proactively offer insight and guidance.
You also value collaboration. You communicate clearly, enjoy learning from others, and believe that the best outcomes come from working as a team.
What You’ll Do
As a Consultant, you’ll partner with clients and internal teams to deliver research‑led insights that drive action. You’ll manage multiple projects, balance priorities, and contribute meaningfully across the research lifecycle. Your work will include:
Acting as the primary point of contact for assigned clients and building trusted, long‑term partnerships
Translating client business questions into clear, thoughtful research plans
Designing and executing qualitative and quantitative research—from scoping through final delivery
Analyzing data from online communities, surveys, interviews, and other sources to uncover actionable insights
Synthesizing findings into clear, engaging presentations and reports
Collaborating closely with community managers, strategists, analysts, and other partners
Identifying opportunities to deepen insights by asking strong questions and incorporating relevant industry context
Creating focused research activities, frameworks, and methodologies that support client objectives
Building rapport with community members to understand their needs, motivations, and emotions
Using visual storytelling (charts, graphs, imagery, and creative techniques) to make insights accessible and compelling
Presenting findings and leading conversations that connect insights to business impact
Supporting or mentoring entry‑level colleagues as needed
What You Bring
At least 2 years of experience in market research, consumer insights, brand strategy, or a related field
A bachelor’s degree in a relevant discipline (e.g., psychology, anthropology, sociology, business, marketing, communications, political science, economics, or similar fields)
Experience or interest in technology and/or financial services
Comfort working with qualitative and quantitative research methods, including survey design
Experience with survey platforms such as Qualtrics, Discuss, or similar tools
Strong analytical thinking and the ability to interpret complex data
Clear, confident written and verbal communication skills
Ability to prioritize work and adapt in a fast‑paced environment
Collaborative mindset and experience working in team‑based settings
Proficiency with Microsoft Office (Excel, Word, PowerPoint) or similar data visualization tools
Curiosity about people, brands, and how insights can influence decision‑making
Compensation, Benefits, and Culture
Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
401k with Company Match
Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
Paid Parental leave
12 Paid Company Holidays
Hybrid/Virtual Work - Virtual‑first workforce with employees in most states - Occasional travel maybe required.
Base salary range for this role is $70,000 - $75,000 (determined by level of experience)
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You’re curious, thoughtful, and analytical—and you enjoy turning data into insights that help clients make better decisions. You’re comfortable working with both qualitative and quantitative research and know how to bring findings to life through clear storytelling and engaging data visualization.
You’re interested in, or excited to learn more about, the technology and/or financial services industries. You take time to understand client challenges and proactively offer insight and guidance.
You also value collaboration. You communicate clearly, enjoy learning from others, and believe that the best outcomes come from working as a team.
What You’ll Do
As a Consultant, you’ll partner with clients and internal teams to deliver research‑led insights that drive action. You’ll manage multiple projects, balance priorities, and contribute meaningfully across the research lifecycle. Your work will include:
Acting as the primary point of contact for assigned clients and building trusted, long‑term partnerships
Translating client business questions into clear, thoughtful research plans
Designing and executing qualitative and quantitative research—from scoping through final delivery
Analyzing data from online communities, surveys, interviews, and other sources to uncover actionable insights
Synthesizing findings into clear, engaging presentations and reports
Collaborating closely with community managers, strategists, analysts, and other partners
Identifying opportunities to deepen insights by asking strong questions and incorporating relevant industry context
Creating focused research activities, frameworks, and methodologies that support client objectives
Building rapport with community members to understand their needs, motivations, and emotions
Using visual storytelling (charts, graphs, imagery, and creative techniques) to make insights accessible and compelling
Presenting findings and leading conversations that connect insights to business impact
Supporting or mentoring entry‑level colleagues as needed
What You Bring
At least 2 years of experience in market research, consumer insights, brand strategy, or a related field
A bachelor’s degree in a relevant discipline (e.g., psychology, anthropology, sociology, business, marketing, communications, political science, economics, or similar fields)
Experience or interest in technology and/or financial services
Comfort working with qualitative and quantitative research methods, including survey design
Experience with survey platforms such as Qualtrics, Discuss, or similar tools
Strong analytical thinking and the ability to interpret complex data
Clear, confident written and verbal communication skills
Ability to prioritize work and adapt in a fast‑paced environment
Collaborative mindset and experience working in team‑based settings
Proficiency with Microsoft Office (Excel, Word, PowerPoint) or similar data visualization tools
Curiosity about people, brands, and how insights can influence decision‑making
Compensation, Benefits, and Culture
Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
401k with Company Match
Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
Paid Parental leave
12 Paid Company Holidays
Hybrid/Virtual Work - Virtual‑first workforce with employees in most states - Occasional travel maybe required.
Base salary range for this role is $70,000 - $75,000 (determined by level of experience)
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