Sr. BA, Investments & Trading Application Support
Invesco, Atlanta, GA, United States
This job is with Invesco, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About Invesco
As one of the worlds leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Whats in it for you?
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Job Description
Investment Technology is responsible for designing and executing global strategic initiatives. Partners with Front Office Investments, Performance Management and Risk business functions to achieve stable future state platforms and competitive alpha generation capabilities.
The Senior Business Analyst will provide comprehensive support for trading desk applications and other critical business systems within the investment management industry. Acting as a key liaison between traders, business stakeholders, technology teams, and external vendors, this role ensures that all supported applications operate efficiently and meet evolving business and regulatory requirements. The position also involves maintaining documentation, improving processes, collaborating with vendors for issue resolution and enhancements, and delivering exceptional service across multiple business areas in a fast-paced environment.
Responsibilities
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
Capture any system bugs, enhancements, or new business requirements, to be reviewed with the team and the business units on a regular basis
Resolve application issues, raised by clients on a day-to-day basis, in an effective and timely manner
Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
Provide out of hours, weekend and bank holiday support when required as agreed with manager
Take the lead in resolving complex issues and share info and knowledge with others
Help the manager to monitor team performance and provide feedback to ensure continuous improvement
Help the manager in developing improvements to support team processes and procedures and ensure agreed procedures are followed
Assist with small enhancement and project work on supported applications
Provide guidance and training to others to help them develop their skills and improve their performance
Required Skills and Experience:
10+ years of OMS systems (Aladdin/CRD) or front office support experience
5+ years of SQL database query skill
Investment Industry knowledge
Business or Technology related degree is desirable but not essential
Must be a team player
Must have a strong desire to learn and progress (motivated enough to self-learn)
Must have the capability to learn quickly in a high-pressure environment
Must have strong problem-solving capabilities with an analytical and methodical approach
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
Must have ability to communicate well both verbally and in writing
Good inter-personal skills combined with willingness to listen to users, ability to analyse requirements / problems and to propose innovative but workable solutions
Possess a good understanding of the business drivers within an investment services company
Have good organization and planning skills
Be able to work under pressure and multi-task
Must be flexible and willing to work in shifts
Standard working hours are 8:00 AM to 5:00 PM EST. However, flexibility to adjust the schedule, including working extended hours if needed, is expected to support critical technology and business operations.
#LI-MTIVZ
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
Yes
Workplace Model
Pursuant to Invescos Workplace Policy, employees are expected to comply with the firms most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each others growth and development.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.
About Invesco
As one of the worlds leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Whats in it for you?
Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Job Description
Investment Technology is responsible for designing and executing global strategic initiatives. Partners with Front Office Investments, Performance Management and Risk business functions to achieve stable future state platforms and competitive alpha generation capabilities.
The Senior Business Analyst will provide comprehensive support for trading desk applications and other critical business systems within the investment management industry. Acting as a key liaison between traders, business stakeholders, technology teams, and external vendors, this role ensures that all supported applications operate efficiently and meet evolving business and regulatory requirements. The position also involves maintaining documentation, improving processes, collaborating with vendors for issue resolution and enhancements, and delivering exceptional service across multiple business areas in a fast-paced environment.
Responsibilities
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
Capture any system bugs, enhancements, or new business requirements, to be reviewed with the team and the business units on a regular basis
Resolve application issues, raised by clients on a day-to-day basis, in an effective and timely manner
Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
Provide out of hours, weekend and bank holiday support when required as agreed with manager
Take the lead in resolving complex issues and share info and knowledge with others
Help the manager to monitor team performance and provide feedback to ensure continuous improvement
Help the manager in developing improvements to support team processes and procedures and ensure agreed procedures are followed
Assist with small enhancement and project work on supported applications
Provide guidance and training to others to help them develop their skills and improve their performance
Required Skills and Experience:
10+ years of OMS systems (Aladdin/CRD) or front office support experience
5+ years of SQL database query skill
Investment Industry knowledge
Business or Technology related degree is desirable but not essential
Must be a team player
Must have a strong desire to learn and progress (motivated enough to self-learn)
Must have the capability to learn quickly in a high-pressure environment
Must have strong problem-solving capabilities with an analytical and methodical approach
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
Must have ability to communicate well both verbally and in writing
Good inter-personal skills combined with willingness to listen to users, ability to analyse requirements / problems and to propose innovative but workable solutions
Possess a good understanding of the business drivers within an investment services company
Have good organization and planning skills
Be able to work under pressure and multi-task
Must be flexible and willing to work in shifts
Standard working hours are 8:00 AM to 5:00 PM EST. However, flexibility to adjust the schedule, including working extended hours if needed, is expected to support critical technology and business operations.
#LI-MTIVZ
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
Yes
Workplace Model
Pursuant to Invescos Workplace Policy, employees are expected to comply with the firms most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each others growth and development.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.