Administrative Coordinator- Risk Management
Albany Medical Center, Albany, NY, United States
Administrative Coordinator
Under the direction of the Manager of Insurance & Business Operations, the Administrative Coordinator is accountable for all administrative responsibilities relating to the Vice President and Assistant Vice President. The Administrative Coordinator will have frequent interactions and communications with a variety of individuals throughout the organization, such as Executive Assistants, medical professionals, management and finance personnel, in-house attorneys, insurance brokers, and attorney firms external to the organization. The position requires a reliable professional who is highly organized, independently manages workflow, and appreciates the value of quality in the end results.
The Administrative Coordinator is a responsible team member to provide customer service, to perform a variety of administrative/clerical tasks, and to perform duties assigned by the Risk Manager of the workers compensation program. Duties include providing support and interfacing with managers and employees, assisting in daily office needs, monitoring and routing telephone.
The candidate must demonstrate excellent oral and written communication skills, effectively gather and interpret information, and be able to organize their work using tools, like internal databases, MS Word, Excel, Outlook, and office equipment. Technical oversight of the office such as ordering office supplies and repairs for equipment, keeping the office well-equipped and stocked.
We are seeking a professional, friendly, and energetic individual who thrives in their work environment and enjoys interacting with others and has a team player mentality. A successful Administrative Coordinator should ensure the efficient and smooth day-to-day operation of the department and manage work assignments in a timely and acceptable manner.
Administrative Responsibilities
Welcome and greet visitors when presenting to the risk management department
Provide general support to all departmental staff
Act as the point of contact for internal and external visitors
Answer and direct phone calls
Organize files and documents
Write and distribute emails, letters, faxes, and forms
Schedule meetings, internal and external to the office
Office supplies monitor stock and reorders
General office support - Service Now/IT/Maintenance/Security
Invoice approvals and Workday Entry/Payment inquiry follow-up
Maintain the departmental on-call schedule
Maintain the departmental Conference Room schedule
Mail distribution
Errand delivery to off sites
Insurance Responsibilities
Review, code, and input Employee Occurrence Reports
Follow up with managers on return-to-work status
File claims with insurance carrier
Maintain Workers' Comp files scan and attach files to electronic claims
Communicate with medical providers regarding WC billing matters
Review Workers' Comp invoices request occurrence reports/issue denial letters
Skills
Strong organizational, written and verbal communication skills
Exceptional customer service skills
Proven experience as an administrative assistant or office assistant, a plus
Excellent time management skills and the ability to prioritize work with frequent interruptions
Work independently with minimal direction and supervision
Planning and time management skills
Exercise accuracy, discretion, and good judgment
Ability to maintain professionalism, courtesy, tact and patience
Composure when delivering unfavorable outcomes to patients and/or family members regarding lost items
Emotional intelligence and calmness
Effective team collaborator
Knowledge of office operations
Working knowledge of office equipment, like printers and fax machines
Proficiency in MS Office, particularly Word and Excel
Proficient with computer/software applications
Adept at research and details
Thank you for your interest in Albany Med Health System!?
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Under the direction of the Manager of Insurance & Business Operations, the Administrative Coordinator is accountable for all administrative responsibilities relating to the Vice President and Assistant Vice President. The Administrative Coordinator will have frequent interactions and communications with a variety of individuals throughout the organization, such as Executive Assistants, medical professionals, management and finance personnel, in-house attorneys, insurance brokers, and attorney firms external to the organization. The position requires a reliable professional who is highly organized, independently manages workflow, and appreciates the value of quality in the end results.
The Administrative Coordinator is a responsible team member to provide customer service, to perform a variety of administrative/clerical tasks, and to perform duties assigned by the Risk Manager of the workers compensation program. Duties include providing support and interfacing with managers and employees, assisting in daily office needs, monitoring and routing telephone.
The candidate must demonstrate excellent oral and written communication skills, effectively gather and interpret information, and be able to organize their work using tools, like internal databases, MS Word, Excel, Outlook, and office equipment. Technical oversight of the office such as ordering office supplies and repairs for equipment, keeping the office well-equipped and stocked.
We are seeking a professional, friendly, and energetic individual who thrives in their work environment and enjoys interacting with others and has a team player mentality. A successful Administrative Coordinator should ensure the efficient and smooth day-to-day operation of the department and manage work assignments in a timely and acceptable manner.
Administrative Responsibilities
Welcome and greet visitors when presenting to the risk management department
Provide general support to all departmental staff
Act as the point of contact for internal and external visitors
Answer and direct phone calls
Organize files and documents
Write and distribute emails, letters, faxes, and forms
Schedule meetings, internal and external to the office
Office supplies monitor stock and reorders
General office support - Service Now/IT/Maintenance/Security
Invoice approvals and Workday Entry/Payment inquiry follow-up
Maintain the departmental on-call schedule
Maintain the departmental Conference Room schedule
Mail distribution
Errand delivery to off sites
Insurance Responsibilities
Review, code, and input Employee Occurrence Reports
Follow up with managers on return-to-work status
File claims with insurance carrier
Maintain Workers' Comp files scan and attach files to electronic claims
Communicate with medical providers regarding WC billing matters
Review Workers' Comp invoices request occurrence reports/issue denial letters
Skills
Strong organizational, written and verbal communication skills
Exceptional customer service skills
Proven experience as an administrative assistant or office assistant, a plus
Excellent time management skills and the ability to prioritize work with frequent interruptions
Work independently with minimal direction and supervision
Planning and time management skills
Exercise accuracy, discretion, and good judgment
Ability to maintain professionalism, courtesy, tact and patience
Composure when delivering unfavorable outcomes to patients and/or family members regarding lost items
Emotional intelligence and calmness
Effective team collaborator
Knowledge of office operations
Working knowledge of office equipment, like printers and fax machines
Proficiency in MS Office, particularly Word and Excel
Proficient with computer/software applications
Adept at research and details
Thank you for your interest in Albany Med Health System!?
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.