INTERVIEWING CLERK
Florida State Jobs, Ocala, FL, United States
Interviewing Clerk
The incumbent serves as an Interview Clerk for the Client Services Department and performs duties that require independent judgment to complete assigned tasks. The incumbent must possess knowledge of routine procedures related to Health Department operations and departmental workflows. Responsibilities include, but are not limited to, answering telephone calls, scheduling client appointments, triaging calls to appropriate providers, checking in clients for clinic visits, ensuring demographic and insurance information is updated at each visit, and verifying that financial information is updated annually or as needed prior to check-in. Additional duties include making reminder calls, preparing charts at check-in, and performing various clerical functions to ensure the smooth and efficient operation of the clinic's front-end processes. The incumbent also ensures that all required forms are completed and signed by clients in accordance with clinic protocols. Reviews clinic schedules in advance to verify accuracy. The SmartCall system is utilized to monitor and track client activity. The incumbent also performs general clerical duties as required. This position rotates among various departments and clinic areas as operational needs require. The incumbent works under the direct supervision of the Senior Clerical Supervisor.
Interview applicants to assess client eligibility for Health Department clinics using the Health Management System (HMS). Clients are requested to provide information regarding family income, size, third party payers, etc. to determine the reimbursement due for service rendered. During the screening process, use Change Health Care to verify Medicaid coverage/TPL's, Availity for various insurances / Medicare coverage and Sessions/Blue Zone to process PEPW. Additional responsibilities include securing insurance pre-authorizations for clinic visits when necessary. Full cross training within Registration, Family Planning/STD Clinic, Specialty Clinic and Immunizations. Performs other duties as assigned by Supervisor.
Required Knowledge, Skills, and Abilities: Knowledge of the principles and techniques of effective communication. Knowledge of office procedures and practices. Knowledge of basic arithmetic. Ability to handle a high-volume workload accurately, quickly and in a pleasant manner. Ability to deal with the public in a tactful, courteous and effective manner. Ability to listen effectively. Ability to record and evaluate data relating to applicant employment or assistance for health care or community services. Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services. Ability to review data for accuracy and completeness. Ability to organize and maintain filing systems. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively both verbally and in written form. Ability to establish and maintain effective working relationships with others.
Qualifications: MINIMUM- 6 months of customer service experience 6 months of general office experience PREFERRED- Bilingual (Spanish/ English) Experience working face to face with the public Demonstrated experience with excel
The incumbent serves as an Interview Clerk for the Client Services Department and performs duties that require independent judgment to complete assigned tasks. The incumbent must possess knowledge of routine procedures related to Health Department operations and departmental workflows. Responsibilities include, but are not limited to, answering telephone calls, scheduling client appointments, triaging calls to appropriate providers, checking in clients for clinic visits, ensuring demographic and insurance information is updated at each visit, and verifying that financial information is updated annually or as needed prior to check-in. Additional duties include making reminder calls, preparing charts at check-in, and performing various clerical functions to ensure the smooth and efficient operation of the clinic's front-end processes. The incumbent also ensures that all required forms are completed and signed by clients in accordance with clinic protocols. Reviews clinic schedules in advance to verify accuracy. The SmartCall system is utilized to monitor and track client activity. The incumbent also performs general clerical duties as required. This position rotates among various departments and clinic areas as operational needs require. The incumbent works under the direct supervision of the Senior Clerical Supervisor.
Interview applicants to assess client eligibility for Health Department clinics using the Health Management System (HMS). Clients are requested to provide information regarding family income, size, third party payers, etc. to determine the reimbursement due for service rendered. During the screening process, use Change Health Care to verify Medicaid coverage/TPL's, Availity for various insurances / Medicare coverage and Sessions/Blue Zone to process PEPW. Additional responsibilities include securing insurance pre-authorizations for clinic visits when necessary. Full cross training within Registration, Family Planning/STD Clinic, Specialty Clinic and Immunizations. Performs other duties as assigned by Supervisor.
Required Knowledge, Skills, and Abilities: Knowledge of the principles and techniques of effective communication. Knowledge of office procedures and practices. Knowledge of basic arithmetic. Ability to handle a high-volume workload accurately, quickly and in a pleasant manner. Ability to deal with the public in a tactful, courteous and effective manner. Ability to listen effectively. Ability to record and evaluate data relating to applicant employment or assistance for health care or community services. Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services. Ability to review data for accuracy and completeness. Ability to organize and maintain filing systems. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively both verbally and in written form. Ability to establish and maintain effective working relationships with others.
Qualifications: MINIMUM- 6 months of customer service experience 6 months of general office experience PREFERRED- Bilingual (Spanish/ English) Experience working face to face with the public Demonstrated experience with excel