INTERVIEWING CLERK - 64036737
State of Florida, Ocala, FL, United States
Interview Clerk – Client Services Department
(Career Service Pay Plan) – Salary: $34,760.00 – $36,498.00 annually. Posting closing date: 04/29/2026.
Responsibilities
Answer telephone calls and schedule client appointments.
Triage calls to appropriate providers and check in clients for clinic visits.
Ensure demographic and insurance information is updated at each visit, and verify financial information annually or as needed prior to check‑in.
Make reminder calls, prepare charts at check‑in, and perform various clerical functions to support the clinic’s front‑end processes.
Ensure all required forms are completed and signed by clients in accordance with clinic protocols.
Review clinic schedules in advance to confirm accuracy.
Use the SmartCall system to monitor and track client activity.
Perform general clerical duties as required and rotate among departments and clinic areas as operational needs dictate.
Interview applicants to assess client eligibility for Health Department clinics using the Health Management System (HMS). Collect family income, size, and third‑party payer information to determine reimbursement.
Verify Medicaid coverage/TPLs with Change Health Care, and process various insurances/Medicare coverage with Availity and Sessions/Blue Zone to process PEPW.
Secure insurance pre‑authorizations for clinic visits when necessary.
Provide full cross‑training within Registration, Family Planning/STD Clinic, Specialty Clinic, and Immunizations.
Perform other duties as assigned by the Supervisor.
Knowledge, Skills, and Abilities
Knowledge of principles and techniques of effective communication.
Knowledge of office procedures and basic arithmetic.
Ability to handle a high‑volume workload accurately, quickly, and in a pleasant manner.
Ability to deal with the public in a tactful, courteous, and effective manner.
Ability to listen effectively and record and evaluate data related to applicant employment or assistance for health care or community services.
Ability to understand and apply applicable rules, regulations, policies, and procedures relating to applicant employment or assistance for health care or community services.
Ability to review data for accuracy and completeness.
Ability to organize, maintain filing systems, and plan, organize and coordinate work assignments.
Ability to communicate effectively both verbally and in written form and establish effective working relationships with others.
Qualifications
Minimum 6 months of customer service experience.
Minimum 6 months of general office experience.
Preferred: Bilingual (Spanish/English), experience working face‑to‑face with the public, and demonstrated experience with Excel.
Benefits
Annual and sick leave benefits.
Nine paid holidays and one personal holiday each year.
State Group Insurance coverage options: health, life, dental, vision, and supplemental insurance.
Retirement plan options with employer contributions.
Flexible Spending Accounts.
Tuition waivers.
Additional benefits as detailed on www.myfrs.com and www.mybenefits.myflorida.com.
Equal Opportunity Employer / Affidavit
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. All applicants are encouraged to seek a reasonable accommodation as necessary. All employees are subject to reasonable suspicion drug testing in accordance with the Florida Drug‑Free Workplace Act.
Veterans Preference
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates must attach supporting documentation with each submission that includes character of service, such as DD Form 214. Documentation requirements are available online.
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(Career Service Pay Plan) – Salary: $34,760.00 – $36,498.00 annually. Posting closing date: 04/29/2026.
Responsibilities
Answer telephone calls and schedule client appointments.
Triage calls to appropriate providers and check in clients for clinic visits.
Ensure demographic and insurance information is updated at each visit, and verify financial information annually or as needed prior to check‑in.
Make reminder calls, prepare charts at check‑in, and perform various clerical functions to support the clinic’s front‑end processes.
Ensure all required forms are completed and signed by clients in accordance with clinic protocols.
Review clinic schedules in advance to confirm accuracy.
Use the SmartCall system to monitor and track client activity.
Perform general clerical duties as required and rotate among departments and clinic areas as operational needs dictate.
Interview applicants to assess client eligibility for Health Department clinics using the Health Management System (HMS). Collect family income, size, and third‑party payer information to determine reimbursement.
Verify Medicaid coverage/TPLs with Change Health Care, and process various insurances/Medicare coverage with Availity and Sessions/Blue Zone to process PEPW.
Secure insurance pre‑authorizations for clinic visits when necessary.
Provide full cross‑training within Registration, Family Planning/STD Clinic, Specialty Clinic, and Immunizations.
Perform other duties as assigned by the Supervisor.
Knowledge, Skills, and Abilities
Knowledge of principles and techniques of effective communication.
Knowledge of office procedures and basic arithmetic.
Ability to handle a high‑volume workload accurately, quickly, and in a pleasant manner.
Ability to deal with the public in a tactful, courteous, and effective manner.
Ability to listen effectively and record and evaluate data related to applicant employment or assistance for health care or community services.
Ability to understand and apply applicable rules, regulations, policies, and procedures relating to applicant employment or assistance for health care or community services.
Ability to review data for accuracy and completeness.
Ability to organize, maintain filing systems, and plan, organize and coordinate work assignments.
Ability to communicate effectively both verbally and in written form and establish effective working relationships with others.
Qualifications
Minimum 6 months of customer service experience.
Minimum 6 months of general office experience.
Preferred: Bilingual (Spanish/English), experience working face‑to‑face with the public, and demonstrated experience with Excel.
Benefits
Annual and sick leave benefits.
Nine paid holidays and one personal holiday each year.
State Group Insurance coverage options: health, life, dental, vision, and supplemental insurance.
Retirement plan options with employer contributions.
Flexible Spending Accounts.
Tuition waivers.
Additional benefits as detailed on www.myfrs.com and www.mybenefits.myflorida.com.
Equal Opportunity Employer / Affidavit
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. All applicants are encouraged to seek a reasonable accommodation as necessary. All employees are subject to reasonable suspicion drug testing in accordance with the Florida Drug‑Free Workplace Act.
Veterans Preference
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates must attach supporting documentation with each submission that includes character of service, such as DD Form 214. Documentation requirements are available online.
#J-18808-Ljbffr