Information Desk - Marshall Health
Marshall Health, Huntington, WV, United States
Job Title
This position is part-time, as needed.
Job Responsibilities
Promptly and professionally answers and routes incoming telephone calls; provides accurate information, transfers calls, and offers voicemail or alternative solutions as needed
Greets patients, visitors, and staff; provides direction and assistance while maintaining a welcoming environment
Supports front desk operations including check-in/check-out, patient registration, and insurance verification as applicable
Assists with scheduling appointments across departments, ensuring accuracy and adherence to provider templates and guidelines
Supports referral management functions including intake, documentation, follow-up, and coordination of care
Maintains confidentiality and compliance with HIPAA and organizational policies
Adapts quickly to different departmental workflows, systems, and expectations
Maintains a clean, organized, and professional workspace
Provides coverage across departments as needed based on operational demands
Performs other duties as assigned
Education
High school diploma or equivalent required
Experience
Minimum one (1) year of experience in customer service, administrative support, or healthcare operations preferred
Experience with scheduling, referrals, or front desk operations in a healthcare setting strongly preferred
Skills & Competencies
Strong communication and interpersonal skills
Ability to multitask and adapt in a fast-paced environment
High attention to detail and accuracy
Professional demeanor with a patient-centered mindset
Basic computer proficiency (EHR experience preferred)
Internal applicants must call HR at ext. 11653 to determine eligibility before applying.
This position is part-time, as needed.
Job Responsibilities
Promptly and professionally answers and routes incoming telephone calls; provides accurate information, transfers calls, and offers voicemail or alternative solutions as needed
Greets patients, visitors, and staff; provides direction and assistance while maintaining a welcoming environment
Supports front desk operations including check-in/check-out, patient registration, and insurance verification as applicable
Assists with scheduling appointments across departments, ensuring accuracy and adherence to provider templates and guidelines
Supports referral management functions including intake, documentation, follow-up, and coordination of care
Maintains confidentiality and compliance with HIPAA and organizational policies
Adapts quickly to different departmental workflows, systems, and expectations
Maintains a clean, organized, and professional workspace
Provides coverage across departments as needed based on operational demands
Performs other duties as assigned
Education
High school diploma or equivalent required
Experience
Minimum one (1) year of experience in customer service, administrative support, or healthcare operations preferred
Experience with scheduling, referrals, or front desk operations in a healthcare setting strongly preferred
Skills & Competencies
Strong communication and interpersonal skills
Ability to multitask and adapt in a fast-paced environment
High attention to detail and accuracy
Professional demeanor with a patient-centered mindset
Basic computer proficiency (EHR experience preferred)
Internal applicants must call HR at ext. 11653 to determine eligibility before applying.