Bilingual Call Center Banker / Spanish
Jamie Grayem, Lincoln, RI, United States
Bilingual Call Center Banker (Spanish)
Location: Lincoln, RI, US
Shifts: 1st and 2nd
$24.00-27.00+/hr.
Training: Yes
Shifts:
Monday, Tuesday, Friday 7:55AM-6:55PM & Saturday 8:55AM-7:55PM
Tuesday, Wednesday, Thursday, Friday 10:30AM-7:30PM & Saturday 11:00AM-8:00PM
Job Description
This role is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve their financial goals in a virtual environment. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.
Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
Identifies client needs for Specialist (licensed) sales functions and refer to partners (Brokerage, Lending, & Small Business)
Quotes rates, terms and programs for banking solutions
Manages risk in every business, product and service transaction leveraging available tools
Required Skills
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
Enjoys ongoing change and learning new technology/processes
Has an intermediate level of proficiency with computers
Desired Skills (that may result in a higher than average starting salary)
Experience in financial services
Experience in sales, cross-selling, upselling or referring products
Experience working in an inbound or outbound contact center (phone, chat and or video)
Experience working as a Personal Banker managing high client volume
Ideal Candidate
Experience in financial services
Experience in sales, cross-selling, upselling or referring products
Experience working in an inbound or outbound contact center (phone, chat and or video)
Experience working as a Personal Banker managing high client volume
Benefits
Competitive suite of benefits including tuition/dependent care reimbursement, generous medical, 401K, and paid time off offerings
Financial incentives for meeting and/or exceeding performance standards, including cash and stock
A schedule that helps you achieve better work-life balance (Ask one of our recruiters about our schedule options)
World-class training and on-the-job personalized support from dedicated coaches and leaders who are invested in your success
Location: Lincoln, RI, US
Shifts: 1st and 2nd
$24.00-27.00+/hr.
Training: Yes
Shifts:
Monday, Tuesday, Friday 7:55AM-6:55PM & Saturday 8:55AM-7:55PM
Tuesday, Wednesday, Thursday, Friday 10:30AM-7:30PM & Saturday 11:00AM-8:00PM
Job Description
This role is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve their financial goals in a virtual environment. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.
Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
Identifies client needs for Specialist (licensed) sales functions and refer to partners (Brokerage, Lending, & Small Business)
Quotes rates, terms and programs for banking solutions
Manages risk in every business, product and service transaction leveraging available tools
Required Skills
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
Enjoys ongoing change and learning new technology/processes
Has an intermediate level of proficiency with computers
Desired Skills (that may result in a higher than average starting salary)
Experience in financial services
Experience in sales, cross-selling, upselling or referring products
Experience working in an inbound or outbound contact center (phone, chat and or video)
Experience working as a Personal Banker managing high client volume
Ideal Candidate
Experience in financial services
Experience in sales, cross-selling, upselling or referring products
Experience working in an inbound or outbound contact center (phone, chat and or video)
Experience working as a Personal Banker managing high client volume
Benefits
Competitive suite of benefits including tuition/dependent care reimbursement, generous medical, 401K, and paid time off offerings
Financial incentives for meeting and/or exceeding performance standards, including cash and stock
A schedule that helps you achieve better work-life balance (Ask one of our recruiters about our schedule options)
World-class training and on-the-job personalized support from dedicated coaches and leaders who are invested in your success