Quality Assurance Assistant
gategroup, Boston, MA, United States
We're looking for motivated, engaged people to help make everyone's journeys better.
This position is responsible for the oversight of all HACCP logs in the Hot Foods Production ensuring that the logs are completed as per company policies and procedures. The position is also responsible for ensuring that all FDA processes are followed.
Job Description
Annual Hiring Range/Hourly Rate:
$23.00 - $24.00
Benefits
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
Conducts temperature checks on products and ensures that all HAPPC, and FDA rules and regulations are followed along with managing the units log books.
Performs quality checks in the Hot Food kitchen to ensure that the specifications of the customer are followed
Ensures food produced in the Hot Foods is checked for temperature and placed in the refrigeration system per company policy
Checks temperature of food prior to moving the food into the refrigeration system
Randomly checks temperature of foods to verify that company policies are followed
Monitors personal hygiene
Supports customer audits and government audits to meet compliance
Monitors company policies and procedures and notifies management of issue if they arise
Responsible for safety, quality and compliance to customer specification
Monitors equipment for cleanliness and sanitation
Completes HACCP logs
Communicates product deviation to the unit production manager immediately
Ensures proper color code are applied to the product
Qualifications
Education:
High School graduate or equivalent with experience in related discipline required
Work Experience:
In-Flight catering experience is highly desired
Experience in a customer service environment is preferred
Technical Skills:
(Certification, Licenses and Registration)
ServSafe training and certification required once hired
Language / Communication Skills:
Excellent oral and written communication skills
Job Dimensions
Geographic Responsibility:
Unit
Type of Employment:
Full time
Travel %:
None
Exemption Classification:
Non-exempt
Internal Relationships:
Hot Food kitchen
External Relationships:
N/A
Work Environment / Requirements of the Job:
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
Detail oriented
Strong organizational skills, able to prioritize responsibilities and multi-task
Strong interpersonal skills, interact well with multiple departments as required
Able to work with little supervision
Organization Structure
Direct Line Manager (Title):
QA/Manager/Production Manager
Estimated Total Size of Team:
1
gategroup Competencies Required to be Successful in the Job:
Thinking -
Information Search and analysis & problem resolution skills
Engaging -
Understanding others, Team Leadership and Developing People
Inspiring -
Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving -
Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of
Excellence ,
Passion ,
Responsibility
and
Respect . To demonstrate these Values, we expect to observe the following from everyone:
Excellence
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other -creating a safe workplace environment is everyone's responsibility
Respect
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
Application Closure Statement
To be considered for this position, please submit your application by 04/03/2026
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
05/17/2026
For California Residents, please click here to view our California privacy notice.
If you want to be part of a team that helps make travel and culinary memories, join us!
This position is responsible for the oversight of all HACCP logs in the Hot Foods Production ensuring that the logs are completed as per company policies and procedures. The position is also responsible for ensuring that all FDA processes are followed.
Job Description
Annual Hiring Range/Hourly Rate:
$23.00 - $24.00
Benefits
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
Conducts temperature checks on products and ensures that all HAPPC, and FDA rules and regulations are followed along with managing the units log books.
Performs quality checks in the Hot Food kitchen to ensure that the specifications of the customer are followed
Ensures food produced in the Hot Foods is checked for temperature and placed in the refrigeration system per company policy
Checks temperature of food prior to moving the food into the refrigeration system
Randomly checks temperature of foods to verify that company policies are followed
Monitors personal hygiene
Supports customer audits and government audits to meet compliance
Monitors company policies and procedures and notifies management of issue if they arise
Responsible for safety, quality and compliance to customer specification
Monitors equipment for cleanliness and sanitation
Completes HACCP logs
Communicates product deviation to the unit production manager immediately
Ensures proper color code are applied to the product
Qualifications
Education:
High School graduate or equivalent with experience in related discipline required
Work Experience:
In-Flight catering experience is highly desired
Experience in a customer service environment is preferred
Technical Skills:
(Certification, Licenses and Registration)
ServSafe training and certification required once hired
Language / Communication Skills:
Excellent oral and written communication skills
Job Dimensions
Geographic Responsibility:
Unit
Type of Employment:
Full time
Travel %:
None
Exemption Classification:
Non-exempt
Internal Relationships:
Hot Food kitchen
External Relationships:
N/A
Work Environment / Requirements of the Job:
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
Detail oriented
Strong organizational skills, able to prioritize responsibilities and multi-task
Strong interpersonal skills, interact well with multiple departments as required
Able to work with little supervision
Organization Structure
Direct Line Manager (Title):
QA/Manager/Production Manager
Estimated Total Size of Team:
1
gategroup Competencies Required to be Successful in the Job:
Thinking -
Information Search and analysis & problem resolution skills
Engaging -
Understanding others, Team Leadership and Developing People
Inspiring -
Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving -
Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of
Excellence ,
Passion ,
Responsibility
and
Respect . To demonstrate these Values, we expect to observe the following from everyone:
Excellence
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other -creating a safe workplace environment is everyone's responsibility
Respect
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
Application Closure Statement
To be considered for this position, please submit your application by 04/03/2026
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
05/17/2026
For California Residents, please click here to view our California privacy notice.
If you want to be part of a team that helps make travel and culinary memories, join us!