Front Desk Clerk
Hilton Grand Vacations, Gatlinburg, TN, United States
Job Description
Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company.
As a Full-Time Front Desk Clerk at MountainLoft Resort, you'll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you'll deliver warm, professional service and assist with guest needsensuring every stay is exceptional.
If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we'd love to meet you!
Here's why you will love it here:
Extraordinary People, Exceptional Benefits:
Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!
What will I be doing?
As a Front Desk Clerk, you'll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include:
Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check-ins and check-outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and advising them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor
Schedule Details: Full
Time; 2:30pm to 11:00pm, including weekends and holidays.
Qualifications
What are we looking for?
Strong proficiency in Englishboth written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays
Able to stand for prolonged periods of time
Preferred, but not required:
Experience as a Front Desk/Guest Services Agent.
Experience handling credit card transactions.
Background in Resort Hospitality or related industries.
About Us
What makes Hilton Grand Vacations unique?
There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.
Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.
Job Info
Job Identification 17905
Job Category Operations
Degree Level High School Graduate
Job Schedule Full time
Job Shift Evening
Locations MountainLoft, a Hilton Vacation Club (On-site)
Area of Talent Resort Operations
HR Division HOA and Resorts
Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company.
As a Full-Time Front Desk Clerk at MountainLoft Resort, you'll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you'll deliver warm, professional service and assist with guest needsensuring every stay is exceptional.
If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we'd love to meet you!
Here's why you will love it here:
Extraordinary People, Exceptional Benefits:
Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!
What will I be doing?
As a Front Desk Clerk, you'll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include:
Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check-ins and check-outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and advising them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor
Schedule Details: Full
Time; 2:30pm to 11:00pm, including weekends and holidays.
Qualifications
What are we looking for?
Strong proficiency in Englishboth written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays
Able to stand for prolonged periods of time
Preferred, but not required:
Experience as a Front Desk/Guest Services Agent.
Experience handling credit card transactions.
Background in Resort Hospitality or related industries.
About Us
What makes Hilton Grand Vacations unique?
There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.
Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.
Job Info
Job Identification 17905
Job Category Operations
Degree Level High School Graduate
Job Schedule Full time
Job Shift Evening
Locations MountainLoft, a Hilton Vacation Club (On-site)
Area of Talent Resort Operations
HR Division HOA and Resorts