Front Desk Clerk
Hilton Grand Vacations, Gatlinburg, TN, United States
Job Overview
As a Full‑Time Front Desk Clerk at MountainLoft Resort, you will be the welcoming face that helps guests and owners create unforgettable vacation memories. From check‑in to check‑out, you will deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional.
Schedule
Full‑time. 2:30 pm to 11:00 pm, including weekends and holidays.
Benefits
Day 1 health benefits eligibility: excellent health care options, including medical, dental, and vision
Recognition programs and rewards
Travel discounts program
Outstanding paid vacation program and paid sick days
Employee assistance program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee stock purchase program
Numerous learning and advancement opportunities
And more
Responsibilities
Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check‑ins and check‑outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments-li>
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and advising them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor
Qualifications
Strong proficiency in English—both written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest‑facing role
Flexible availability, including weekends and holidays
Able to stand for prolonged periods of time
Preferred Qualifications
Experience as a Front Desk/Guest Services Agent
Experience handling credit card transactions
Background in resort hospitality or related industries
Eligibility
All U.S. regular full-time and part-time team members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non‑represented employees.
Equal Opportunity Employment
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities for the job application or interview process, and to perform job functions.
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As a Full‑Time Front Desk Clerk at MountainLoft Resort, you will be the welcoming face that helps guests and owners create unforgettable vacation memories. From check‑in to check‑out, you will deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional.
Schedule
Full‑time. 2:30 pm to 11:00 pm, including weekends and holidays.
Benefits
Day 1 health benefits eligibility: excellent health care options, including medical, dental, and vision
Recognition programs and rewards
Travel discounts program
Outstanding paid vacation program and paid sick days
Employee assistance program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee stock purchase program
Numerous learning and advancement opportunities
And more
Responsibilities
Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check‑ins and check‑outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments-li>
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and advising them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor
Qualifications
Strong proficiency in English—both written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest‑facing role
Flexible availability, including weekends and holidays
Able to stand for prolonged periods of time
Preferred Qualifications
Experience as a Front Desk/Guest Services Agent
Experience handling credit card transactions
Background in resort hospitality or related industries
Eligibility
All U.S. regular full-time and part-time team members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non‑represented employees.
Equal Opportunity Employment
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities for the job application or interview process, and to perform job functions.
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