Operations Support Specialist
Winthrop University, Rock Hill, SC, United States
Posting Details
Position Information
Winthrop Position Title
Operations Support Specialist
State Title
Administrative Coordinator I
State Class Code
AH10
State Pay Table
GEN
Annual Salary/Hiring Range
$45,000
Job Purpose
Reporting to the Small Business Development Center (SBDC) Region Director, the Operations Support Specialist provides oversight for the program's budget/financial functions; processes personnel actions and manages related files; serves as the first point of contact and as a resource for visitors and callers; and provides guidance to staff on office/Winthrop policies and procedures.
Required Qualifications
Bachelor's degree.
At least one year of relevant experience.
Equivalent combinations of education and experience may be considered.
Preferred Qualifications
Bachelor's degree in business management, public administration or related field.
Three years of relevant experience in administrative services or financial operations.
Experience working with or supporting small business.
Knowledge, Skills & Abilities Summary
Working knowledge of budgeting and financial records management (payroll, expenses, travel, etc).
Effective oral and written communication skills.
Strong interpersonal skills and the ability to establish and maintain effective working relationships with all constituencies.
Exceptional analytical and problem-solving skills.
Proficiency with computers, including Microsoft Office and database software, and sufficient technical ability to learn new programs as needed.
Ability to work with confidential information.
Job Summary
Budget/Financial
Documents all financial transactions (e.g. travel, expenses and payroll) and produces regular and ad hoc reports.
Monitors account balances.
Advises the Region Director and program personnel on policies and procedures related to the expenditure of program funds.
Assists with the budgeting process.
First Point of Contact
Responds to incoming calls, inquiries received through Neoserra CRM and walk-in requests, directing potential clients to appropriate consultants.
Responds to general questions from the public and coordinates additional assistance from program consultants.
Provides advice and guidance to administrative personnel and managers in area offices.
Training/Supervision
Supervises interns and temporary administrative personnel, as needed.
Trains and provides guidance to administrative personnel and local offices.
Trains clients on Neoserra CRM.
Administers training surveys.
Personnel
Maintains all personnel records in a secure manner.
Initiates and processes paperwork for personnel actions, including those related to salary and benefits.
Travel/Overtime Requirements
Telecommuting
Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.
License/Certification
Type of Position
Grant-Funded
Position Status
Full-Time
FLSA Status
Exempt
Hours Per Week
37.5
Months per Year
12
Posting Detail Information
Posting Number
2026068S
Open Date
03/24/2026
Close Date
04/30/2026
Special Instructions to Applicants
PLEASE NOTE
* A resume will not be reviewed to determine whether an applicant meets the qualifications outlined in the job vacancy notice (posting).
* Responses to supplemental questions are considered part of the application; failure to respond will result in disqualification.
NOTICE
Position Information
Winthrop Position Title
Operations Support Specialist
State Title
Administrative Coordinator I
State Class Code
AH10
State Pay Table
GEN
Annual Salary/Hiring Range
$45,000
Job Purpose
Reporting to the Small Business Development Center (SBDC) Region Director, the Operations Support Specialist provides oversight for the program's budget/financial functions; processes personnel actions and manages related files; serves as the first point of contact and as a resource for visitors and callers; and provides guidance to staff on office/Winthrop policies and procedures.
Required Qualifications
Bachelor's degree.
At least one year of relevant experience.
Equivalent combinations of education and experience may be considered.
Preferred Qualifications
Bachelor's degree in business management, public administration or related field.
Three years of relevant experience in administrative services or financial operations.
Experience working with or supporting small business.
Knowledge, Skills & Abilities Summary
Working knowledge of budgeting and financial records management (payroll, expenses, travel, etc).
Effective oral and written communication skills.
Strong interpersonal skills and the ability to establish and maintain effective working relationships with all constituencies.
Exceptional analytical and problem-solving skills.
Proficiency with computers, including Microsoft Office and database software, and sufficient technical ability to learn new programs as needed.
Ability to work with confidential information.
Job Summary
Budget/Financial
Documents all financial transactions (e.g. travel, expenses and payroll) and produces regular and ad hoc reports.
Monitors account balances.
Advises the Region Director and program personnel on policies and procedures related to the expenditure of program funds.
Assists with the budgeting process.
First Point of Contact
Responds to incoming calls, inquiries received through Neoserra CRM and walk-in requests, directing potential clients to appropriate consultants.
Responds to general questions from the public and coordinates additional assistance from program consultants.
Provides advice and guidance to administrative personnel and managers in area offices.
Training/Supervision
Supervises interns and temporary administrative personnel, as needed.
Trains and provides guidance to administrative personnel and local offices.
Trains clients on Neoserra CRM.
Administers training surveys.
Personnel
Maintains all personnel records in a secure manner.
Initiates and processes paperwork for personnel actions, including those related to salary and benefits.
Travel/Overtime Requirements
Telecommuting
Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.
License/Certification
Type of Position
Grant-Funded
Position Status
Full-Time
FLSA Status
Exempt
Hours Per Week
37.5
Months per Year
12
Posting Detail Information
Posting Number
2026068S
Open Date
03/24/2026
Close Date
04/30/2026
Special Instructions to Applicants
PLEASE NOTE
* A resume will not be reviewed to determine whether an applicant meets the qualifications outlined in the job vacancy notice (posting).
* Responses to supplemental questions are considered part of the application; failure to respond will result in disqualification.
NOTICE