Regular Full-Time Front Desk Supervisor
Four Seasons Hotels, Santa Fe, NM, United States
Regular Full-Time Front Desk Supervisor
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect to the people and the world around us.
Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Front Office team- a receptionist who infuses enthusiasm into everything they do and shares our passion for service excellence!
What are we looking for?
A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions and solving problems to deliver a luxury-level experience
A collaborative team player who actively supports and encourages colleagues to achieve shared success
Strong personal presentation with effective leadership and interpersonal skills
What would you bring to the table?
2+ years of hospitality supervisory experience, preferably in a luxury hospitality environment with at least 1 year in Front Desk + Overnight Auditing
Proficiency in hotel property management systems (Opera preferred)
Bilingual- English and Spanish- preferred
Ability to stand/move behind the desk and around the hotel for the entire shift
Flexible schedule- availability to work evenings, weekends, nights, and holidays
What would my job responsibilities be?
Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure
Oversee labor and expenses, prioritizing exceptional service while maintaining budgetary guidelines
Serve as a confident problem solver, delivering the highest level of hospitality; accommodate special requests when possible, resolve guest concerns, and assist with all service inquiries
Utilize multiple computer systems to process check-ins and check-outs, run daily reports, and select and block rooms for upcoming arrivals
Lead the training and development of Front Desk Agents, including procedures for check-in/check-out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution
Create staff schedules and manage payroll for the Front Office team
Train and motivate staff to upsell, leading incentive programs to drive revenue
Provide support throughout the Rooms Division as operational needs arise
What will it be like working for us?
Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand. We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindnessprinciples that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!
What about the benefits?
Free and discounted stays at 135 Four Seasons locations worldwide
Global growth opportunities
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
Comprehensive training & development
401(k) Retirement Plan
PTO + sick leave pay
Medical benefits, including parental leave
Competitive pay: $23.49 hourly
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect to the people and the world around us.
Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Front Office team- a receptionist who infuses enthusiasm into everything they do and shares our passion for service excellence!
What are we looking for?
A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions and solving problems to deliver a luxury-level experience
A collaborative team player who actively supports and encourages colleagues to achieve shared success
Strong personal presentation with effective leadership and interpersonal skills
What would you bring to the table?
2+ years of hospitality supervisory experience, preferably in a luxury hospitality environment with at least 1 year in Front Desk + Overnight Auditing
Proficiency in hotel property management systems (Opera preferred)
Bilingual- English and Spanish- preferred
Ability to stand/move behind the desk and around the hotel for the entire shift
Flexible schedule- availability to work evenings, weekends, nights, and holidays
What would my job responsibilities be?
Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure
Oversee labor and expenses, prioritizing exceptional service while maintaining budgetary guidelines
Serve as a confident problem solver, delivering the highest level of hospitality; accommodate special requests when possible, resolve guest concerns, and assist with all service inquiries
Utilize multiple computer systems to process check-ins and check-outs, run daily reports, and select and block rooms for upcoming arrivals
Lead the training and development of Front Desk Agents, including procedures for check-in/check-out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution
Create staff schedules and manage payroll for the Front Office team
Train and motivate staff to upsell, leading incentive programs to drive revenue
Provide support throughout the Rooms Division as operational needs arise
What will it be like working for us?
Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand. We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindnessprinciples that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!
What about the benefits?
Free and discounted stays at 135 Four Seasons locations worldwide
Global growth opportunities
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
Comprehensive training & development
401(k) Retirement Plan
PTO + sick leave pay
Medical benefits, including parental leave
Competitive pay: $23.49 hourly
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.