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Job Summary

Responsible for leading CRM (customer relation management) activities and supporting technical sales activities to drive business growth in conjunction with the Regional Sales Director.

Essential Functions

Manage programs/projects through the full commercial life cycle (i.e. RFQ phase to mass production, EOP and service parts) including the management of price, LTA, ECR, EWO, PO, Accounts Receivable, Payment Discrepancy Resolution, Direct Buy Component, obsolesce material cost and so on for commercial and timing impact
Lead negotiation with key customers to resolve commercial issues to collaborate with the global cross functional teams
Lead, manage and submit quotations by having cost analysis ability
Develop productive business relationships with key, cross-functional personnel across all levels of the organization with your assigned customers
Develops and implements account strategies in accordance with the company’s and the product line’s goals and strategies
Tactical and operational planning with Regional Sales Director and Global sales team in Head Quarters to determine primary objectives within regional CDP (Customer Development Plan)
Develop long-term and short-term business plans and CDP to achieve company’s objectives
Support execution of technical sales activities to grow in the US Automotive market
Achieves strategic customer objectives defined by the company management in accordance with KPI’s
Conducts market research, analyzing trends and VOC (voice of customer) to identify new opportunities
Sales performance monitoring and reporting to Regional Sales Directors and Global Sales team in HQ: Track and report on sales metrics, including revenue, pipeline development, and customer satisfaction & claims. Analyze sales data to identify trends, evaluate performance, and implement corrective actions when necessary

Required Skills/Abilities

6-8 years of experience in a technical sales Manager or assistant Manager position at Tier 1 supplier to OEM (GM, Ford, Stellantis, etc.) experience preferred
Excellent skills with MS Office (i.e. prefer those with diverse Excel macro and function usage skills) and SAP
Experience working with or interacting with large global international companies
Experience working with cross-functional teams, including engineering, marketing, and operations, to meet customer needs and achieve business objectives
Excellent interpersonal, communication, program management and presentation skills with ability and willingness to communicate, and work with other regions and locations
Experience in sales, business development, or account management, and experience to develop and execute strategic sales plans, including market analysis, sales forecasting, and pricing strategies
Experience with product management or program management is a plus
Knowledge of commercial issue management such as: pre-production components, contract negotiations, purchasing orders, pricing, tooling, engineering changes and supply chain development
Ability to conduct market research and analyze data effectively

","shortDescription","

Job Summary

Responsible for leading CRM (customer relation management) activities and supporting technical sales activities to drive ...","promoted","title","Account Manager","duration","","experienceLevel","displayThumbnail","location","locations",[64],"id",["B","3410251230"],"displayHeadline","Work at Manpower","category","Sales & Business Development","displayPublishedAt","2 days ago","displayUrl","/jobs/3410251230-account-manager","shortTitle","shortLocation","Auburn Hills, MI, United States","searchCompanyPath","/jobs?keyword=Manpower","searchLocationPath","/jobs?location=Auburn+Hills%2C+MI%2C+United+States","searchTitlePath","/jobs?keyword=Account+Manager",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","Auburn Hills","formatted","Auburn Hills, MI, United States, 48326","state","MI","postal_code","48326",["D",1777345200000],"BlueScope Steel","BlueScope Steel - - Responsibilities: Take customer orders and input into order management system; Provide quotations and price orders using web quote system; Coordinate with internal departments to answer questions and modify orders; Facilitate claim resolution and recovery orders; Review forecasting and aged inventory reports\n","BlueScope Steel - - Responsibilities: Take customer orders and input into order management system; Provide quotations and price orders using web qu...","Customer Service Representative",[89],["B","3509180190"],"Work at BlueScope Steel","1 days ago","/jobs/3509180190-customer-service-representative","Kalama, WA, United States","/jobs?keyword=BlueScope+Steel","/jobs?location=Kalama%2C+WA%2C+United+States","/jobs?keyword=Customer+Service+Representative",{"_65":66,"_67":90,"_69":91,"_71":92,"_73":93},"Kalama","Kalama, WA, United States, 98625","WA","98625",["D",1777381200000],"Wagner Appliance Sales","Wagner Appliance Sales has proudly served the Triad region for 50 years as a family-owned appliance retail and service business. Specializing in reconditioned new, used, open box, and discounted appliances, we offer products from all major brands at competitive prices. Our customer-focused services include price matching, fast free local delivery, free cords and hoses, and complimentary haul-away for freestanding appliances. As a Factory Certified Service provider, we are committed to delivering reliable and superior service to our customers.
Role Description

This is a full-time, on-site role for an Installation Technician based in Winston-Salem, NC. The Installation Technician will be responsible for delivering, installing, and setting up appliances for customers. Daily tasks include troubleshooting issues during installation, managing cabling setup, and ensuring customer satisfaction through clear communication and excellent customer service. The technician will also maintain the functionality and safety of the appliances being installed.
Qualifications

Strong troubleshooting skills for diagnosing and resolving installation or performance issues
Effective communication and customer service skills to provide a positive customer experience
Experience in cabling and appliance installation processes
Ability to ensure customer satisfaction by addressing concerns and explaining operational details
Physical ability to lift and transport appliances and related equipment
Valid driver’s license and a clean driving record
Previous experience in appliance installation or repair is a plus
High school diploma or equivalent preferred

#J-18808-Ljbffr
","Wagner Appliance Sales has proudly served the Triad region for 50 years as a family-owned appliance retail and service business. Specializing in re...","Installation Technician",[107],["B","3522500070"],"Work at Wagner Appliance Sales","/jobs/3522500070-installation-technician","Winston Salem, NC, United States","/jobs?keyword=Wagner+Appliance+Sales","/jobs?location=Winston+Salem%2C+NC%2C+United+States","/jobs?keyword=Installation+Technician",{"_65":66,"_67":108,"_69":109,"_71":110,"_73":111},"Winston Salem","Winston Salem, NC, United States, 27104","NC","27104",["D",1777392000000],"Motion & Flow Control Products","Customer Service Representative

MFCP (Motion & Flow Control Products, Inc. is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting-edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.
Position Summary:
Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR's prepare quotations on standard and non-standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR's coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.
Primary Duties:
Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
Provides support to the Outside Sales Team.
Uses our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.
Interface with our suppliers on technical, pricing and delivery issues in a timely manner.
Assist accounts receivable with payment and credit hold issues.
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Please note this job description for Customer Service Representative is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Basic Requirements:
Must be over the age of 18 to apply.
Excellent written & oral communication and strong relationship building skills required.
Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with P21 a plus.
Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.
Experience with distribution and familiarity with our product lines, a plus.
Physical Demands and Work Environment:
Work environment for a Customer Service Representatives is mainly office, but may vary including:
Warehouse containing moving equipment.
Fluctuating temperature and inventory in various storage arrangements.
Office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers.
The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.
Reasonable accommodations may be made to accommodate individuals with disabilities perform the essential functions of the job.
Salary:
$27 - $31/hour, depends on experience
Benefits:
Competitive salary
Medical, Dental, Vision
401(k) Investment Plan
Life Insurance
Paid Holidays
3 Weeks Personal Time Off
Incentive Programs - Employee referral program
Earned Wage Access
Training and progressive development programs available
Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks. The Fair Chance Act prohibits an employer from discriminating against anyone's conviction history before a job offer has been made. This Employer Participates in E-Verify.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
","Customer Service Representative

MFCP (Motion & Flow Control Products, Inc. is the largest Parker Hannifin distributor and the premier unri...",[123],["B","3518639724"],"Work at Motion & Flow Control Products","/jobs/3518639724-customer-service-representative","West Sacramento, CA, United States","/jobs?keyword=Motion+%26+Flow+Control+Products","/jobs?location=West+Sacramento%2C+CA%2C+United+States",{"_65":66,"_67":124,"_69":125,"_71":126,"_73":127},"West Sacramento","West Sacramento, CA, United States, 95798","CA","95798",["D",1777197600000],"Customer Service Representative

MFCP (Motion & Flow Control Products, Inc. is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting-edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.\nPosition Summary: Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR's prepare quotations on standard and non-standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR's coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.\nPrimary Duties:\nReceives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.\nProvides support to the Outside Sales Team.\nUses our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.\nTrack and follow up on inquiries, quotations and orders through our ERP systems. Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.\nInterface with our suppliers on technical, pricing and delivery issues in a timely manner.\nAssist accounts receivable with payment and credit hold issues.\nAddress and resolve all customer requests and/or complaints utilizing a positive, creative approach.\nCollaborate with all appropriate departments and personnel to ensure customer satisfaction\nPlease note this job description for Customer Service Representative is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nBasic Requirements:\nMust be over the age of 18 to apply.\nExcellent written & oral communication and strong relationship building skills required.\nDetail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.\nStrong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with P21 a plus.\nPrevious background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.\nExperience with distribution and familiarity with our product lines, a plus.\nPhysical Demands and Work Environment:\nWork environment for a Customer Service Representatives is mainly office, but may vary including:\nWarehouse containing moving equipment.\nFluctuating temperature and inventory in various storage arrangements.\nOffice work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers.\nThe physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.\nReasonable accommodations may be made to accommodate individuals with disabilities perform the essential functions of the job.\nSalary: $24-$25/hr, DOE\nBenefits:\nCompetitive salary\nMedical, Dental, Vision\n401(k) Investment Plan\nLife Insurance\nPaid Holidays\n3 Weeks Personal Time Off\nIncentive Programs - Employee referral program\nEarned Wage Access\nTraining and progressive development programs available\nCandidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks. The Fair Chance Act prohibits an employer from discriminating against anyone's conviction history before a job offer has been made. This Employer Participates in E-Verify.\nEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\n",[136],["B","3481423243"],"3 days ago","/jobs/3481423243-customer-service-representative","Salt Lake City, UT, United States","/jobs?location=Salt+Lake+City%2C+UT%2C+United+States",{"_65":66,"_67":137,"_69":138,"_71":139,"_73":140},"Salt Lake City","Salt Lake City, UT, United States, 84193","UT","84193",8752,"name","Newsday Media Group","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","
Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.
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Customer Service Specialist