Temporary Customer Support Representative I
Riverside County, CA, Beaumont, CA, United States
Temporary Customer Support Representative I
The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Customer Support Representative I position to support the Department of Public Social Services. This position is assigned to Harmony Haven Children and Youth Center (HHCYC) in Beaumont. All applicants for positions at HHCYC must meet the age requirement of at least 21 years of age as required by the Transitional Shelter Care Facility Operating Standards by the California Department of Social Services. The ideal candidate will provide support for mail, supplies, inventory, records, deliveries, and basic facility services while assisting with daily operations and customer service tasks. Work schedule: Wednesday through Sunday 8am to 5pm (one hour lunch) or Tuesday through Saturday 9am to 6pm (one hour lunch).
Meet the Team! About Us - Dept. of Public Social Services Our mission is to support and improve the health, safety, well-being and independence of our county's individuals and families. We work according to 7 values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning and Customer Focus. We are an innovative organization where caring professionals collaborate to provide the most effective solutions to customers. About TAP The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.
Examples Of Essential Duties
Centralized Mail Support
Sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; independently determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail.
Supply Services Support
Load and unload supplies, materials, and equipment from vendor trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoices, or freight bills.
Records Management
Maintain, store, and process records; files and retrieves files, records, and other documents; input information into and maintain a computerized information retrieval system.
Support Services Technical Assistance
Assist in performing a variety of minor facilities mechanical and maintenance work under the guidance of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.
Courier and Delivery Duty
Using a County van, truck or car, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers. Type or prepare document sheets, statistical reports, and case orders.
Facilities Support Center
Complete work tickets related to maintenance issues and repairs; track requests and provide updates on orders. Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.
Assets Management
Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS. Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition. Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory, and assist with the deployment of large quantities of equipment.
Minimum Qualifications
Recruiting Guidelines:
Education:
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience:
One year in clerical or technical functions supporting any of the following: mail delivery service, printing bindery, supply, warehouse, inventory control operations, help desk, records management, support services, assets management, or delivery or courier services which required determining routes from mailing addresses.
Knowledge of:
Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability to:
Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.
Supplemental Information
Possession of a valid California Driver's License may be required.
The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Customer Support Representative I position to support the Department of Public Social Services. This position is assigned to Harmony Haven Children and Youth Center (HHCYC) in Beaumont. All applicants for positions at HHCYC must meet the age requirement of at least 21 years of age as required by the Transitional Shelter Care Facility Operating Standards by the California Department of Social Services. The ideal candidate will provide support for mail, supplies, inventory, records, deliveries, and basic facility services while assisting with daily operations and customer service tasks. Work schedule: Wednesday through Sunday 8am to 5pm (one hour lunch) or Tuesday through Saturday 9am to 6pm (one hour lunch).
Meet the Team! About Us - Dept. of Public Social Services Our mission is to support and improve the health, safety, well-being and independence of our county's individuals and families. We work according to 7 values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning and Customer Focus. We are an innovative organization where caring professionals collaborate to provide the most effective solutions to customers. About TAP The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.
Examples Of Essential Duties
Centralized Mail Support
Sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; independently determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail.
Supply Services Support
Load and unload supplies, materials, and equipment from vendor trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoices, or freight bills.
Records Management
Maintain, store, and process records; files and retrieves files, records, and other documents; input information into and maintain a computerized information retrieval system.
Support Services Technical Assistance
Assist in performing a variety of minor facilities mechanical and maintenance work under the guidance of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.
Courier and Delivery Duty
Using a County van, truck or car, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers. Type or prepare document sheets, statistical reports, and case orders.
Facilities Support Center
Complete work tickets related to maintenance issues and repairs; track requests and provide updates on orders. Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.
Assets Management
Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS. Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition. Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory, and assist with the deployment of large quantities of equipment.
Minimum Qualifications
Recruiting Guidelines:
Education:
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience:
One year in clerical or technical functions supporting any of the following: mail delivery service, printing bindery, supply, warehouse, inventory control operations, help desk, records management, support services, assets management, or delivery or courier services which required determining routes from mailing addresses.
Knowledge of:
Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability to:
Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.
Supplemental Information
Possession of a valid California Driver's License may be required.