Client Support Specialist
Service Champions, Pleasanton, CA, United States
Client Support Specialist
Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We've been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!
What's In It For Me?
$22-$26 an hour + uncapped commission
Paid Vacation
Paid Birthdays off
Health, Vision, and Dental plans for you and your family
401k Retirement Plan with company match up to 30%
Life insurance and accident insurance
Special Program Options: FSA & EAP
Referral Bonuses and Employee Discounts Program
Continuous Training for your Professional Development & Life Skills Courses
Fun Company Sponsored Events
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What Will I Do?
Work onsite at Service Champions, Pleasanton Support Center
Handle outbound calls to existing customers
Book appointments at a high conversion rate
Use a solutions-based approach to solve client needs
Accept in a timely manner inbound calls from our clients
Escalate customer concerns as needed
Achieve and exceed productivity goals while maintaining high quality
Client Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm
Do I have What it Takes?
1 year Call Center experience preferred
STRONG SALES experience and background preferred
Experience with Microsoft, Word, Outlook, CRM systems
Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
Use provided leads to make outbound calls to offer our products and services.
Use product knowledge to showcase the solutions that our company can offer to prospects.
Understanding customers' needs and identifying upselling opportunities.
Enter accurate and detailed records of client interactions and actions taken
Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to work shifts that include evenings and weekends.
Service Titan experience preferred but not required
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We've been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!
What's In It For Me?
$22-$26 an hour + uncapped commission
Paid Vacation
Paid Birthdays off
Health, Vision, and Dental plans for you and your family
401k Retirement Plan with company match up to 30%
Life insurance and accident insurance
Special Program Options: FSA & EAP
Referral Bonuses and Employee Discounts Program
Continuous Training for your Professional Development & Life Skills Courses
Fun Company Sponsored Events
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
What Will I Do?
Work onsite at Service Champions, Pleasanton Support Center
Handle outbound calls to existing customers
Book appointments at a high conversion rate
Use a solutions-based approach to solve client needs
Accept in a timely manner inbound calls from our clients
Escalate customer concerns as needed
Achieve and exceed productivity goals while maintaining high quality
Client Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm
Do I have What it Takes?
1 year Call Center experience preferred
STRONG SALES experience and background preferred
Experience with Microsoft, Word, Outlook, CRM systems
Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
Use provided leads to make outbound calls to offer our products and services.
Use product knowledge to showcase the solutions that our company can offer to prospects.
Understanding customers' needs and identifying upselling opportunities.
Enter accurate and detailed records of client interactions and actions taken
Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to work shifts that include evenings and weekends.
Service Titan experience preferred but not required
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.