Culinary Staffing & Scheduling Clerk - Dollywood Theme Park - Full Time Seasonal
The Dollywood Company, Pigeon Forge, TN, United States
Culinary Staffing & Scheduling Clerk - Dollywood Theme Park - Full Time Seasonal
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Culinary Staffing & Scheduling Clerk who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Culinary Staffing & Scheduling Clerk checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Staffing & Scheduling Clerk is responsible for working with the Culinary Staffing & Scheduling Coordinator and Culinary Operations Managers to review and ensure all culinary host work schedules are posted timely, accurately, and in accordance with Dollywood policies and procedures. The Staffing & Scheduling Clerk will be responsible for reviewing labor management control focusing on analysis to ensure the Division is on target for budgeted labor models. The Staffing & Scheduling Clerk will also assist the Culinary Staffing & Scheduling Coordinator with staffing and recruitment responsibilities. This is to be done all in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Develops and facilitates training programs in relation to recruitment, interviewing, hiring and scheduling that are engaging and support a positive learning environment and to enrich leadership performance
Reviews labor forecast and ensure schedules are aligned to meet labor management expectations
Works with managers and chefs to maximize the efficiency for scheduled positions, including staying within the guidelines of the budget model, developing initiatives to maximize hosts' availability and following ACA classification requirements
Provides verbal and written communication for scheduling changes as required
Tracks and provides weekly summary to the Culinary Training Area Manager on all required metrics, such as scheduled hours vs. actual hours, open shifts, staffing statistics, and recruitment information
Updates staffing matrix as required, as well as the UKG Host Hub and any other rosters/databases
Maintains schedule availability information for all culinary hosts and leaders
Provides office support as required, including taking messages, receiving visitors, filing records and assisting Hosts as needed
Submits and reviews all Host Authorization Forms and Clearances and file appropriately
Reviews interview appointment software to align interviewer with interviewee
Attends hiring events and job fairs while also coordinating other necessary culinary interviewers are also scheduled
Coordinates culinary appreciation and recognition events for culinary hosts and leaders
Additional duties may include, but are not limited to attending hiring events, completing required HR paperwork, scheduling general safety training, and associated clerical duties or other special projects as assigned
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be at least 18 years of age
High school diploma or equivalent required
At least 1 year of supervisory experience preferred
At least 6 months of hiring and onboarding experience preferred
Bi (Spanish) or multi-lingual speaking, reading, and writing preferred
Must be able to pass ServSafe Manager Certification Program
Proven experience with common office software such as Google Drive, Microsoft Office, Outlook, Excel, etc.
Proven experience in using and understanding time tracking and labor scheduling software
Must successfully complete a post-employment offer background check and drug screen
Must have a valid Driver's License with current automobile insurance and be able to drive company vehicles as required
Must successfully complete a background check including motor vehicle and pre-employment drug screen
Knowledge, Skills, and Abilities
Able to display and live out Heartspitality and Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People
Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction
Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints
Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
Ability to adapt and lead change
Detail oriented and maintains high level of accuracy
Enthusiastic and able to establish a climate in which others are motivated to succeed
Able to sit and/or stand for long/short periods
Able to work indoors/outdoors
Able to maintain a low stress level
Able to sit, stand and walk; climb and descend indoor and outdoor stairs
Able to move, bend, stoop, kneel, reach, twist
Must be able to lift 30 lbs with or without a 2-person lift. 30+ lbs require a 2-person lift
Above average memory retention and recall
Ability to move about and react quickly in emergency situations
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Culinary Staffing & Scheduling Clerk who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Culinary Staffing & Scheduling Clerk checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Staffing & Scheduling Clerk is responsible for working with the Culinary Staffing & Scheduling Coordinator and Culinary Operations Managers to review and ensure all culinary host work schedules are posted timely, accurately, and in accordance with Dollywood policies and procedures. The Staffing & Scheduling Clerk will be responsible for reviewing labor management control focusing on analysis to ensure the Division is on target for budgeted labor models. The Staffing & Scheduling Clerk will also assist the Culinary Staffing & Scheduling Coordinator with staffing and recruitment responsibilities. This is to be done all in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Develops and facilitates training programs in relation to recruitment, interviewing, hiring and scheduling that are engaging and support a positive learning environment and to enrich leadership performance
Reviews labor forecast and ensure schedules are aligned to meet labor management expectations
Works with managers and chefs to maximize the efficiency for scheduled positions, including staying within the guidelines of the budget model, developing initiatives to maximize hosts' availability and following ACA classification requirements
Provides verbal and written communication for scheduling changes as required
Tracks and provides weekly summary to the Culinary Training Area Manager on all required metrics, such as scheduled hours vs. actual hours, open shifts, staffing statistics, and recruitment information
Updates staffing matrix as required, as well as the UKG Host Hub and any other rosters/databases
Maintains schedule availability information for all culinary hosts and leaders
Provides office support as required, including taking messages, receiving visitors, filing records and assisting Hosts as needed
Submits and reviews all Host Authorization Forms and Clearances and file appropriately
Reviews interview appointment software to align interviewer with interviewee
Attends hiring events and job fairs while also coordinating other necessary culinary interviewers are also scheduled
Coordinates culinary appreciation and recognition events for culinary hosts and leaders
Additional duties may include, but are not limited to attending hiring events, completing required HR paperwork, scheduling general safety training, and associated clerical duties or other special projects as assigned
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be at least 18 years of age
High school diploma or equivalent required
At least 1 year of supervisory experience preferred
At least 6 months of hiring and onboarding experience preferred
Bi (Spanish) or multi-lingual speaking, reading, and writing preferred
Must be able to pass ServSafe Manager Certification Program
Proven experience with common office software such as Google Drive, Microsoft Office, Outlook, Excel, etc.
Proven experience in using and understanding time tracking and labor scheduling software
Must successfully complete a post-employment offer background check and drug screen
Must have a valid Driver's License with current automobile insurance and be able to drive company vehicles as required
Must successfully complete a background check including motor vehicle and pre-employment drug screen
Knowledge, Skills, and Abilities
Able to display and live out Heartspitality and Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People
Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction
Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints
Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
Ability to adapt and lead change
Detail oriented and maintains high level of accuracy
Enthusiastic and able to establish a climate in which others are motivated to succeed
Able to sit and/or stand for long/short periods
Able to work indoors/outdoors
Able to maintain a low stress level
Able to sit, stand and walk; climb and descend indoor and outdoor stairs
Able to move, bend, stoop, kneel, reach, twist
Must be able to lift 30 lbs with or without a 2-person lift. 30+ lbs require a 2-person lift
Above average memory retention and recall
Ability to move about and react quickly in emergency situations
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces