Customer Experience Coordinator
TFL Group, Overland Park, KS, United States
TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Experience Coordinator to join our team on-site at our headquarters located in Overland Park, Kan.
About TFL (Tickets For Less)
At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.
As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.
With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal's Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala. and Omaha, Neb.
Reports to:
Director, Customer Experience
Responsibilities & Job Duties (include, but are not limited to):
Provide best-in-class service to our TFL retail and private-label customers through all available means of communication
Work in the Point-of-Sale system to assist customers on ticket purchases and delivery
Deliver industry-leading customer experience with tone, empathy, confidence and attention to detail
Develop and create solutions to customer issues efficiently and effectively
Execute CRM strategy, effectively maximizing HubSpot capabilities
Utilize Customer Relationship Management tools for recording customer communication and interactions
Ensure proper procedures for all interactions
Work collaboratively with other team members to achieve departmental and company goals
Actively contribute ideas and potential improvements to team members and management
Proactively engage in protecting company assets through vigorous fraud prevention and cash handling procedures, actively assessing credit card misuse or abuse
Qualifications:
Bachelor's degree in a related field preferred
Ability to successfully complete a standard background check
Must have a passion for sports and/or live entertainment
Retail, travel, event, sports or live entertainment experience considered a plus
Excellent verbal and written communication skills
Self-motivation, attention to detail and strong organizational skills required
Must be able to work independently and as part of a team in a group setting
Strong ability to multi-task
Must be available to work under pressure in a fast-paced environment
Must have an eye for detail
Benefits:
Competitive salary
Discretionary performance bonuses
401k with company match
Unlimited vacation
Medical/Dental/Vision insurance
Long-term and short-term disability
Life insurance
Paid parental leave
Perks:
$1,000 employee ticket credit
Company outings to local live events, including Suite tickets to Kansas City's premier events
Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily
Company happy hours
Employee referral program
Casual Dress Code
About TFL (Tickets For Less)
At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.
As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.
With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal's Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala. and Omaha, Neb.
Reports to:
Director, Customer Experience
Responsibilities & Job Duties (include, but are not limited to):
Provide best-in-class service to our TFL retail and private-label customers through all available means of communication
Work in the Point-of-Sale system to assist customers on ticket purchases and delivery
Deliver industry-leading customer experience with tone, empathy, confidence and attention to detail
Develop and create solutions to customer issues efficiently and effectively
Execute CRM strategy, effectively maximizing HubSpot capabilities
Utilize Customer Relationship Management tools for recording customer communication and interactions
Ensure proper procedures for all interactions
Work collaboratively with other team members to achieve departmental and company goals
Actively contribute ideas and potential improvements to team members and management
Proactively engage in protecting company assets through vigorous fraud prevention and cash handling procedures, actively assessing credit card misuse or abuse
Qualifications:
Bachelor's degree in a related field preferred
Ability to successfully complete a standard background check
Must have a passion for sports and/or live entertainment
Retail, travel, event, sports or live entertainment experience considered a plus
Excellent verbal and written communication skills
Self-motivation, attention to detail and strong organizational skills required
Must be able to work independently and as part of a team in a group setting
Strong ability to multi-task
Must be available to work under pressure in a fast-paced environment
Must have an eye for detail
Benefits:
Competitive salary
Discretionary performance bonuses
401k with company match
Unlimited vacation
Medical/Dental/Vision insurance
Long-term and short-term disability
Life insurance
Paid parental leave
Perks:
$1,000 employee ticket credit
Company outings to local live events, including Suite tickets to Kansas City's premier events
Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily
Company happy hours
Employee referral program
Casual Dress Code