Front Desk/Guest Arrival Coordinator- Venture Resorts (In Office)
Towne Family of Companies, Gatlinburg, TN, United States
Front Desk/Guest Arrival Coordinator- Venture Resorts (In Office)
Job Category: Bldg Services Requisition Number: FRONT008169
Full-Time On-site Gatlinburg, TN 37738, USA
Description
Reservations:
Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model. Assist guests on existing reservations. Respond to and follow up on inquiries. Communicate over the phone and/or via email to guests. Answer phone calls in a professional manner. Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)
Guest Care:
Respond to maintenance calls from guests. Answer phone calls in a professional manner. Handle guest and owner issues related to the cabins and their stay.
Physically you can anticipate to:
Express or exchange ideas by means of the spoken word via email and verbally Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation Subject to internal and external environmental conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Bldg Services Requisition Number: FRONT008169
Full-Time On-site Gatlinburg, TN 37738, USA
Description
Reservations:
Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model. Assist guests on existing reservations. Respond to and follow up on inquiries. Communicate over the phone and/or via email to guests. Answer phone calls in a professional manner. Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)
Guest Care:
Respond to maintenance calls from guests. Answer phone calls in a professional manner. Handle guest and owner issues related to the cabins and their stay.
Physically you can anticipate to:
Express or exchange ideas by means of the spoken word via email and verbally Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation Subject to internal and external environmental conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.