HVAC Dispatcher / Administrative Assistant
Southern Air, Roanoke, VA, United States
Southern AirHVAC Dispatcher / Administrative Assistant Roanoke, VA 24019
Administrative Assistant
Southern Air
Are you the kind of person who loves keeping everything organized, answering phones with confidence, and being the friendly face that helps the office run smoothly? Do you enjoy variety in your workday and take pride in getting the detailsjust right? If that sounds like you, Southern Air wants to meet you!
We’re looking for a dependable, detail‑drivenAdministrative Assistantwho thrives in a fast‑paced office environment and enjoys supporting a hardworking team. If you love multitasking, helping others, and being the behind‑the‑scenes hero- this role is for you!
️ What You’ll Be Doing
No two days are the same- and that’s the fun part!
Create and process purchase orders
Review, code, and approve invoices
Answer incoming calls and direct them to the right team members
Manage petty cash and complete bank deposits as needed
Maintain and reconcile the branch checkbook
Monitor, order, and restock office supplies
Receive deliveries, identify the correct department, and notify staff
Ship packages via UPS and FedEx
Coordinate and send mail to the Lynchburg office
Keep the office clean, organized, and welcoming (including coordinating cleaning services)
Greet visitors with a smile and notify staff of arrivals
Collaborate with team members and assist other Southern Air branches as needed
Order job materials and support additional administrative tasks
✅ Required Qualifications
High School diploma or equivalent
Minimum of2 years of customer service experience
At least1 year of call center or similar experience
Preferred Qualifications
Previous experience in HVAC or a similar trade
Excellent phone etiquette with the ability to professionally manage multiple phone lines
Strong ability to prioritize, multitask, and organize daily responsibilities
Accurate data entry skills, including updating customer accounts and contact information
Extremely high attention to detail
Skills & Abilities
Computer Skills:Proficiency in Microsoft Word and Microsoft Excel
Language Skills:Ability to read, write, speak, and comprehend English; communicate effectively in one‑on‑one and small‑group settings
Math Skills:Ability to apply common‑sense reasoning to carry out written or verbal instructions and solve routine problems
Physical Demands & Working Conditions
The physical requirements described are representative of those necessary to perform the essential functions of this role successfully. Reasonable accommodations may be made for individuals with disabilities.
A high level of accuracy and attention to detail is required, including maintaining and updating customer and order information.
Why You’ll Love Working at Southern Air
Southern Air, Inc. rewards your commitment with competitive pay, excellent benefits, and long‑term career opportunities- including ownership in the company!
Benefits Include:
Health plan with company contributions to an HSA
Dental and vision plans
401(k) with company match
ESOP (Employee Stock Ownership Plan)
Short‑term & long‑term disability
Life insurance & Accidental Death & Dismemberment (AD&D)
Supplemental & dependent life insurance
Paid Time Off (PTO) for vacation and personal use
Employee Assistance Program
Southern Air, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Learn more about us at:www.southern-air.com
Accessibility: If you need an accommodation as part of the employment process please contact Recruiting atPhone: (434) 455-1404 Email: newhires@southern-air.com Equal Opportunity Employer, including disabled and veterans.If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:English (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) –Spanish (https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal-0) –Arabic (https://www.eeoc.gov/ar/arf-hqwqk-altmyyz-fy-mkan-alml-ghyr-qanwny) -Chinese (https://www.eeoc.gov/zh-hans/lejienindequanli-zhichangqishishiweifade) English–Spanish (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_spanish.pdf) –Chinese (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_chinese.pdf) If you want to view the Pay Transparency Policy Statement, please click the link:English (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf)
View Company Information (https://apply.southern-air.com/)
Administrative Assistant
Southern Air
Are you the kind of person who loves keeping everything organized, answering phones with confidence, and being the friendly face that helps the office run smoothly? Do you enjoy variety in your workday and take pride in getting the detailsjust right? If that sounds like you, Southern Air wants to meet you!
We’re looking for a dependable, detail‑drivenAdministrative Assistantwho thrives in a fast‑paced office environment and enjoys supporting a hardworking team. If you love multitasking, helping others, and being the behind‑the‑scenes hero- this role is for you!
️ What You’ll Be Doing
No two days are the same- and that’s the fun part!
Create and process purchase orders
Review, code, and approve invoices
Answer incoming calls and direct them to the right team members
Manage petty cash and complete bank deposits as needed
Maintain and reconcile the branch checkbook
Monitor, order, and restock office supplies
Receive deliveries, identify the correct department, and notify staff
Ship packages via UPS and FedEx
Coordinate and send mail to the Lynchburg office
Keep the office clean, organized, and welcoming (including coordinating cleaning services)
Greet visitors with a smile and notify staff of arrivals
Collaborate with team members and assist other Southern Air branches as needed
Order job materials and support additional administrative tasks
✅ Required Qualifications
High School diploma or equivalent
Minimum of2 years of customer service experience
At least1 year of call center or similar experience
Preferred Qualifications
Previous experience in HVAC or a similar trade
Excellent phone etiquette with the ability to professionally manage multiple phone lines
Strong ability to prioritize, multitask, and organize daily responsibilities
Accurate data entry skills, including updating customer accounts and contact information
Extremely high attention to detail
Skills & Abilities
Computer Skills:Proficiency in Microsoft Word and Microsoft Excel
Language Skills:Ability to read, write, speak, and comprehend English; communicate effectively in one‑on‑one and small‑group settings
Math Skills:Ability to apply common‑sense reasoning to carry out written or verbal instructions and solve routine problems
Physical Demands & Working Conditions
The physical requirements described are representative of those necessary to perform the essential functions of this role successfully. Reasonable accommodations may be made for individuals with disabilities.
A high level of accuracy and attention to detail is required, including maintaining and updating customer and order information.
Why You’ll Love Working at Southern Air
Southern Air, Inc. rewards your commitment with competitive pay, excellent benefits, and long‑term career opportunities- including ownership in the company!
Benefits Include:
Health plan with company contributions to an HSA
Dental and vision plans
401(k) with company match
ESOP (Employee Stock Ownership Plan)
Short‑term & long‑term disability
Life insurance & Accidental Death & Dismemberment (AD&D)
Supplemental & dependent life insurance
Paid Time Off (PTO) for vacation and personal use
Employee Assistance Program
Southern Air, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Learn more about us at:www.southern-air.com
Accessibility: If you need an accommodation as part of the employment process please contact Recruiting atPhone: (434) 455-1404 Email: newhires@southern-air.com Equal Opportunity Employer, including disabled and veterans.If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:English (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) –Spanish (https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal-0) –Arabic (https://www.eeoc.gov/ar/arf-hqwqk-altmyyz-fy-mkan-alml-ghyr-qanwny) -Chinese (https://www.eeoc.gov/zh-hans/lejienindequanli-zhichangqishishiweifade) English–Spanish (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_spanish.pdf) –Chinese (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement_chinese.pdf) If you want to view the Pay Transparency Policy Statement, please click the link:English (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf)
View Company Information (https://apply.southern-air.com/)