Master Technician - Old Town ME
Vipauto, Old Town, ME, United States
Overview
947 Stillwater Ave, Old Town, ME 04468, USA
Job Description
Posted Sunday, December 14, 2025 at 5:00 AM
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly
General Summary
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including LMS training, safe equipment operation, state vehicle inspector licensing (where applicable), and ASE certifications as specified.
Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition
Attend meetings and training sessions as needed, typically several times per year
Quality, Safety & Housekeeping Responsibilities
Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions
Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service
Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles
Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participates in daily and weekly shop maintenance programs as designated by Service Management
Complies with established safety and loss prevention programs to include protective eyewear
Additional Responsibilities (Performs other functions as required)
Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status
Reviews and authorizes time worked and attendance records in DAYFORCE daily and weekly
Complies with VIP’s culture and service standards
Participates actively in team meetings
Works with the Service Manager to ensure shop equipment safe operation standards are met
Complies with regulations regulating disposal of hazardous waste
Facility and Equipment Maintenance
Maintains satisfactory maintenance, appearance, and condition of facility to meet safety and environmental codes
Maintains equipment so the team has the resources they need
Keeps the service department clean throughout the business day
Enter facility or equipment issues into the appropriate database
Procedural Compliance
Enforces compliance with the service Code of Ethics and all regulations and procedures
Performance Metrics
Maintain minimum 50% productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
Standard Work Week
The standard expectation is 5-day work and 40 hours per week
Attendance: Arrive prior to each work shift, be ready to perform duties, and work all scheduled hours as directed by management
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
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947 Stillwater Ave, Old Town, ME 04468, USA
Job Description
Posted Sunday, December 14, 2025 at 5:00 AM
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly
General Summary
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including LMS training, safe equipment operation, state vehicle inspector licensing (where applicable), and ASE certifications as specified.
Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition
Attend meetings and training sessions as needed, typically several times per year
Quality, Safety & Housekeeping Responsibilities
Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions
Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service
Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles
Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participates in daily and weekly shop maintenance programs as designated by Service Management
Complies with established safety and loss prevention programs to include protective eyewear
Additional Responsibilities (Performs other functions as required)
Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status
Reviews and authorizes time worked and attendance records in DAYFORCE daily and weekly
Complies with VIP’s culture and service standards
Participates actively in team meetings
Works with the Service Manager to ensure shop equipment safe operation standards are met
Complies with regulations regulating disposal of hazardous waste
Facility and Equipment Maintenance
Maintains satisfactory maintenance, appearance, and condition of facility to meet safety and environmental codes
Maintains equipment so the team has the resources they need
Keeps the service department clean throughout the business day
Enter facility or equipment issues into the appropriate database
Procedural Compliance
Enforces compliance with the service Code of Ethics and all regulations and procedures
Performance Metrics
Maintain minimum 50% productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
Standard Work Week
The standard expectation is 5-day work and 40 hours per week
Attendance: Arrive prior to each work shift, be ready to perform duties, and work all scheduled hours as directed by management
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
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