Technology Operations Specialist
Verus Mortgage Capital, Washington, District of Columbia, United States
Technology Operations Specialist
Department: Information Technology - Data & Reporting
Employment Type: Full Time
Location: Washington, DC
Reporting To: Application Support & IT Operations Manager
Compensation: $80,000 - $100,000 / year
Description
We are seeking a highly organized and detail-oriented Technology Operations Specialist to support the CIO and broader IT organization. This role provides administrative and operational support across budgeting, vendor coordination, procurement, and IT processes.
This is an excellent opportunity for someone looking to grow their career in technology operations, with exposure to business processes, financial coordination, and cross-functional initiatives. The role is also well-suited for candidates with prior experience who can operate more independently and take on additional ownership.
Responsibilities and Duties:
Administrative & Team Support
Provide administrative and coordination support to the CIO and IT leadership team
Prepare materials, reports, and presentations for meetings and business reviews
Support scheduling, meeting coordination, and tracking of action items and follow-ups
Budgeting & Financial Coordination
Track and maintain IT budget data and actuals
Support preparation of financial reports and basic dashboards
Coordinate invoice submissions and track payment status
Maintain accurate records of expenses and vendor-related costs
Vendor & Contract Coordination
Support coordination with IT vendors, including scheduling meetings and follow-ups
Maintain and track vendor contracts, including key dates and renewal timelines
Assist in preparing materials for contract reviews and approvals
Procurement & Systems Support
Process hardware, software, and equipment requests through ServiceNow
Track procurement requests and ensure timely follow-up
Maintain accurate records of assets, licenses, and orders
License & Asset Tracking
Maintain records of software licenses and user assignments
Track renewal dates and support coordination of renewals
Assist in ensuring accurate tracking of technology assets
Policy & Compliance Support
Support updates and organization of IT policies and procedures
Assist in gathering documentation for audits, compliance reviews, and investor requests
Education and Experience:
Bachelor’s degree preferred; high school diploma or equivalent required
1-5 years of experience in an administrative, operations, or support role (internship experience welcome)
Strong organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Proficiency in Microsoft Office, especially Excel and PowerPoint
Strong communication skills and ability to work across teams
Interest in technology, operations, or business processes
Preferred Qualifications
Experience supporting a team or coordinating projects (academic, internship, or professional)
Familiarity with tools such as ServiceNow, Canva or similar systems
Ability to proactively identify issues, solve problems, and drive tasks to completion
Exposure to budgeting, procurement, or vendor coordination processes
Key Competencies:
Organizational Excellence: Manages multiple tasks with strong attention to detail and accuracy
Operational Support: Effectively supports budgeting, procurement, and vendor coordination processes
Communication & Coordination: Collaborates across teams and maintains clear, professional communication
Proactive Problem Solving: Identifies issues early and takes initiative to resolve them
Learning Agility: Builds knowledge of technology operations, systems, and processes quickly
How This Role Demonstrates Our Values:
Integrity: Maintains accurate records and handles sensitive information with care and discretion
Collaboration: Supports cross-functional teams and contributes to a well-coordinated IT organization
Excellence: Ensures high-quality execution of administrative and operational processes
Critical Curiosity: Seeks to improve processes and gain deeper understanding of technology operations
Benefits
Competitive compensation package, including base salary and performance-based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
Generous paid time off: 20 days PTO, company holidays, and sick time
Paid parental leave
Company-paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Professional development: tuition reimbursement and growth opportunities
Commuter and transit benefits
Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.
Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.
Department: Information Technology - Data & Reporting
Employment Type: Full Time
Location: Washington, DC
Reporting To: Application Support & IT Operations Manager
Compensation: $80,000 - $100,000 / year
Description
We are seeking a highly organized and detail-oriented Technology Operations Specialist to support the CIO and broader IT organization. This role provides administrative and operational support across budgeting, vendor coordination, procurement, and IT processes.
This is an excellent opportunity for someone looking to grow their career in technology operations, with exposure to business processes, financial coordination, and cross-functional initiatives. The role is also well-suited for candidates with prior experience who can operate more independently and take on additional ownership.
Responsibilities and Duties:
Administrative & Team Support
Provide administrative and coordination support to the CIO and IT leadership team
Prepare materials, reports, and presentations for meetings and business reviews
Support scheduling, meeting coordination, and tracking of action items and follow-ups
Budgeting & Financial Coordination
Track and maintain IT budget data and actuals
Support preparation of financial reports and basic dashboards
Coordinate invoice submissions and track payment status
Maintain accurate records of expenses and vendor-related costs
Vendor & Contract Coordination
Support coordination with IT vendors, including scheduling meetings and follow-ups
Maintain and track vendor contracts, including key dates and renewal timelines
Assist in preparing materials for contract reviews and approvals
Procurement & Systems Support
Process hardware, software, and equipment requests through ServiceNow
Track procurement requests and ensure timely follow-up
Maintain accurate records of assets, licenses, and orders
License & Asset Tracking
Maintain records of software licenses and user assignments
Track renewal dates and support coordination of renewals
Assist in ensuring accurate tracking of technology assets
Policy & Compliance Support
Support updates and organization of IT policies and procedures
Assist in gathering documentation for audits, compliance reviews, and investor requests
Education and Experience:
Bachelor’s degree preferred; high school diploma or equivalent required
1-5 years of experience in an administrative, operations, or support role (internship experience welcome)
Strong organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Proficiency in Microsoft Office, especially Excel and PowerPoint
Strong communication skills and ability to work across teams
Interest in technology, operations, or business processes
Preferred Qualifications
Experience supporting a team or coordinating projects (academic, internship, or professional)
Familiarity with tools such as ServiceNow, Canva or similar systems
Ability to proactively identify issues, solve problems, and drive tasks to completion
Exposure to budgeting, procurement, or vendor coordination processes
Key Competencies:
Organizational Excellence: Manages multiple tasks with strong attention to detail and accuracy
Operational Support: Effectively supports budgeting, procurement, and vendor coordination processes
Communication & Coordination: Collaborates across teams and maintains clear, professional communication
Proactive Problem Solving: Identifies issues early and takes initiative to resolve them
Learning Agility: Builds knowledge of technology operations, systems, and processes quickly
How This Role Demonstrates Our Values:
Integrity: Maintains accurate records and handles sensitive information with care and discretion
Collaboration: Supports cross-functional teams and contributes to a well-coordinated IT organization
Excellence: Ensures high-quality execution of administrative and operational processes
Critical Curiosity: Seeks to improve processes and gain deeper understanding of technology operations
Benefits
Competitive compensation package, including base salary and performance-based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
Generous paid time off: 20 days PTO, company holidays, and sick time
Paid parental leave
Company-paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Professional development: tuition reimbursement and growth opportunities
Commuter and transit benefits
Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship.
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.
Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.