Clinic Service Representative - Cardiology - Contingent (20hrs)/Days - Gibraltar
Henry Ford Health System, Rockwood, MI, United States
Clinical Service Representative – Cardiology
Shift: Contingent - roughly 20 hours per week - Days
Location:19850 Gibraltar Rd. Gibraltar, MI 48173
Position Summary
Under general supervision, the Clinical Service Representative (CSR) supports the daily operations of the cardiology office by following standard operating procedures for all patient registration and front-end activities. This role is responsible for delivering a high level of customer service while ensuring accurate patient information, efficient workflow, and a positive patient experience from arrival through discharge.
Key Responsibilities
Greet and assist patients, visitors, and providers in a professional and courteous manner
Perform patient registration activities including:
Face-to-face check-in and check-out
Pre-registration and demographic verification
Insurance verification and eligibility review
Collect co-pays, balances, and other patient payments; reconcile daily cash collections
Complete chart reconciliation and ensure accurate documentation within the system
Facilitate patient discharge and provide follow-up instructions as needed
Communicate clearly with patients regarding financial responsibilities and connect them with the Customer Service Center when appropriate
Maintain accuracy while working with detailed patient and insurance information
Collaborate effectively with clinical and administrative team members to support patient flow
Manage multiple tasks in a fast-paced environment with frequent interruptions
Uphold organizational standards for service excellence across all interactions
Complete all required annual competencies and training
Education & Experience
High School Diploma or equivalent required
Previous experience in a medical office or clinic setting preferred
Skills & Qualifications
Strong interpersonal and communication skills, both in person and over the phone
Ability to work effectively with patients, families, physicians, and staff
Proficiency in basic computer skills (e.g., email, navigating systems, data entry)
Ability to perform basic calculations and complete required forms accurately
Strong attention to detail and organizational skills
Ability to multi-task and prioritize in a fast-paced environment
Comfortable discussing general financial responsibilities with patients
Team-oriented mindset with a willingness to support colleagues
Dependable, punctual, and adaptable
Ability to work effectively with diverse populations of varying ages and backgrounds
Work Environment
Fast-paced cardiology clinic setting
Frequent patient interaction and interruptions
Requires sitting, standing, and computer use throughout the day
Additional Information
Organization: Henry Ford Medical Group
Department: PCS - Gibralter MG
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
Shift: Contingent - roughly 20 hours per week - Days
Location:19850 Gibraltar Rd. Gibraltar, MI 48173
Position Summary
Under general supervision, the Clinical Service Representative (CSR) supports the daily operations of the cardiology office by following standard operating procedures for all patient registration and front-end activities. This role is responsible for delivering a high level of customer service while ensuring accurate patient information, efficient workflow, and a positive patient experience from arrival through discharge.
Key Responsibilities
Greet and assist patients, visitors, and providers in a professional and courteous manner
Perform patient registration activities including:
Face-to-face check-in and check-out
Pre-registration and demographic verification
Insurance verification and eligibility review
Collect co-pays, balances, and other patient payments; reconcile daily cash collections
Complete chart reconciliation and ensure accurate documentation within the system
Facilitate patient discharge and provide follow-up instructions as needed
Communicate clearly with patients regarding financial responsibilities and connect them with the Customer Service Center when appropriate
Maintain accuracy while working with detailed patient and insurance information
Collaborate effectively with clinical and administrative team members to support patient flow
Manage multiple tasks in a fast-paced environment with frequent interruptions
Uphold organizational standards for service excellence across all interactions
Complete all required annual competencies and training
Education & Experience
High School Diploma or equivalent required
Previous experience in a medical office or clinic setting preferred
Skills & Qualifications
Strong interpersonal and communication skills, both in person and over the phone
Ability to work effectively with patients, families, physicians, and staff
Proficiency in basic computer skills (e.g., email, navigating systems, data entry)
Ability to perform basic calculations and complete required forms accurately
Strong attention to detail and organizational skills
Ability to multi-task and prioritize in a fast-paced environment
Comfortable discussing general financial responsibilities with patients
Team-oriented mindset with a willingness to support colleagues
Dependable, punctual, and adaptable
Ability to work effectively with diverse populations of varying ages and backgrounds
Work Environment
Fast-paced cardiology clinic setting
Frequent patient interaction and interruptions
Requires sitting, standing, and computer use throughout the day
Additional Information
Organization: Henry Ford Medical Group
Department: PCS - Gibralter MG
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.