Service Level Agreement (SLA) Supervisor, Telecom
TAK Broadband, Reedsburg, WI, United States
Service Level Agreement (SLA) Supervisor, Telecom
Reedsburg, WI (http://maps.google.com/maps?q=Reedsburg+WI+USA) -Drop Bury
Job Type
Full-time
Description
TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
We are seeking an experienced
Service Level Agreement (SLA) Supervisor
to join our team in
Wisconsin
. In this role you will assist the Construction Manager and team for the aerial and underground construction business. Responsibilities will include administrative functions, preparing reports, customer service and all other duties as needed by the department.
Why TAK?
Full Time
Paid Weekly
Compensation: $100K - $120K annually, DOE
Full Benefits Package (Medical, Dental & Vision)
Company provided vehicle, laptop, & phone
Paid Time Off
401(k) with Company Match!
25K Company Paid Life Insurance
Independent Work & Team Collaboration
Career Development & Advancement Opportunities!
The Role
Weekly field visits to ensure projects are following safety, quality control and service level agreement (SLA) standards (+/- 50% annually)
Drive projects through systems to assist with SLA goals and requirements
Meet metrics set by leadership - 85%+ for SLA's for all projects
Understanding and defining permit intervals for each project/region
Identifying and overcoming challenges related to restricting SLA achievements
Serving as an assistant to multiple project managers, back office admins and crews in order to meet service level expectations
Other duties as assigned
Requirements
5+ years of experience in telecommunications, with a focus on drop bury operations
Minimum 5 years of leadership experience
Prior knowledge or experience with achieving multiple service level agreement (SLA) Metrics
Prior experience managing subcontractor partners
Open to a variety of schedules; evenings and/or weekends as needed
Ability to travel daily; up to 50% annual travel - some overnight stays as needed
Ability to read and understand maps, drawings, and diagrams for project build process
Excellent customer service, time management, problem-solving and troubleshooting skills
Ability to learn and utilize software systems
Able to meet metrics set by leadership - 85%+ for SLA's for all projects
Ability to communicate effectively with internal and external customers
Ability to travel, open to a variety of schedules; nights and/or weekends as needed
Ability to lift and carry up to 50lbs as needed
Ability to complete work outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing
Ability to safely work and navigate various terrains and job sites
Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com
Salary Description
$100K - $120K annually, DOE
Reedsburg, WI (http://maps.google.com/maps?q=Reedsburg+WI+USA) -Drop Bury
Job Type
Full-time
Description
TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
We are seeking an experienced
Service Level Agreement (SLA) Supervisor
to join our team in
Wisconsin
. In this role you will assist the Construction Manager and team for the aerial and underground construction business. Responsibilities will include administrative functions, preparing reports, customer service and all other duties as needed by the department.
Why TAK?
Full Time
Paid Weekly
Compensation: $100K - $120K annually, DOE
Full Benefits Package (Medical, Dental & Vision)
Company provided vehicle, laptop, & phone
Paid Time Off
401(k) with Company Match!
25K Company Paid Life Insurance
Independent Work & Team Collaboration
Career Development & Advancement Opportunities!
The Role
Weekly field visits to ensure projects are following safety, quality control and service level agreement (SLA) standards (+/- 50% annually)
Drive projects through systems to assist with SLA goals and requirements
Meet metrics set by leadership - 85%+ for SLA's for all projects
Understanding and defining permit intervals for each project/region
Identifying and overcoming challenges related to restricting SLA achievements
Serving as an assistant to multiple project managers, back office admins and crews in order to meet service level expectations
Other duties as assigned
Requirements
5+ years of experience in telecommunications, with a focus on drop bury operations
Minimum 5 years of leadership experience
Prior knowledge or experience with achieving multiple service level agreement (SLA) Metrics
Prior experience managing subcontractor partners
Open to a variety of schedules; evenings and/or weekends as needed
Ability to travel daily; up to 50% annual travel - some overnight stays as needed
Ability to read and understand maps, drawings, and diagrams for project build process
Excellent customer service, time management, problem-solving and troubleshooting skills
Ability to learn and utilize software systems
Able to meet metrics set by leadership - 85%+ for SLA's for all projects
Ability to communicate effectively with internal and external customers
Ability to travel, open to a variety of schedules; nights and/or weekends as needed
Ability to lift and carry up to 50lbs as needed
Ability to complete work outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing
Ability to safely work and navigate various terrains and job sites
Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com
Salary Description
$100K - $120K annually, DOE