Front Desk Agent & PT Night Audit
Davidson Hospitality Group, Phoenix, AZ, United States
Front Desk Agent & Part-Time Night Auditor
Are you a friendly, outgoing individual who also possesses a sharp eye for detail? We are seeking a versatile professional to join our team in the hybrid role of Front Desk Agent & Part-Time Night Auditor. This unique position is designed for someone who thrives on creating memorable guest experiences during the day and can transition into the focused, autonomous world of overnight operations. As the face of our establishment, you will play a pivotal role in ensuring our guests feel valued and cared for, while also serving as a guardian of the hotel's financial accuracy during the night. This role will be three day shifts and two overnight shifts.
Key Responsibilities
Guest Experience & Front Desk Operations:
Provide exceptional customer service, creating a positive first impression and a welcoming atmosphere for all guests.
Efficiently handle guest check-ins and check-outs, ensuring both speed and accuracy.
Maintain a clean, organized, and professional front desk area.
Proactively assist guests with expert recommendations on local attractions, dining, and hotel amenities.
Financial Integrity & Night Audit:
Conduct thorough night audits to verify the accuracy of guest accounts and resolve any financial discrepancies.
Process guest payments and handle cash and credit card transactions with precision.
Maintain accurate records and ensure all daily reports are completed during overnight shifts.
Problem Resolution & Safety:
Respond promptly and professionally to guest inquiries, resolving issues or complaints with empathy and poise.
Ensure the safety and security of the hotel premises and guests during overnight hours.
Collaborate closely with other departments to address guest needs and ensure a seamless, high-quality stay.
What We Are Looking For
Versatility: An individual who is comfortable balancing the social energy of daytime guest service with the responsibility of overnight shifts.
Communication: A passion for hospitality and a proactive approach to guest satisfaction.
Detail-Oriented: Strong analytical skills to manage financial audits and maintain meticulous records.
Responsibility: A dedicated professional who can work independently during the night while remaining a collaborative team player.
Join our team of and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent & Part-Time Night Auditor and be a part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Are you a friendly, outgoing individual who also possesses a sharp eye for detail? We are seeking a versatile professional to join our team in the hybrid role of Front Desk Agent & Part-Time Night Auditor. This unique position is designed for someone who thrives on creating memorable guest experiences during the day and can transition into the focused, autonomous world of overnight operations. As the face of our establishment, you will play a pivotal role in ensuring our guests feel valued and cared for, while also serving as a guardian of the hotel's financial accuracy during the night. This role will be three day shifts and two overnight shifts.
Key Responsibilities
Guest Experience & Front Desk Operations:
Provide exceptional customer service, creating a positive first impression and a welcoming atmosphere for all guests.
Efficiently handle guest check-ins and check-outs, ensuring both speed and accuracy.
Maintain a clean, organized, and professional front desk area.
Proactively assist guests with expert recommendations on local attractions, dining, and hotel amenities.
Financial Integrity & Night Audit:
Conduct thorough night audits to verify the accuracy of guest accounts and resolve any financial discrepancies.
Process guest payments and handle cash and credit card transactions with precision.
Maintain accurate records and ensure all daily reports are completed during overnight shifts.
Problem Resolution & Safety:
Respond promptly and professionally to guest inquiries, resolving issues or complaints with empathy and poise.
Ensure the safety and security of the hotel premises and guests during overnight hours.
Collaborate closely with other departments to address guest needs and ensure a seamless, high-quality stay.
What We Are Looking For
Versatility: An individual who is comfortable balancing the social energy of daytime guest service with the responsibility of overnight shifts.
Communication: A passion for hospitality and a proactive approach to guest satisfaction.
Detail-Oriented: Strong analytical skills to manage financial audits and maintain meticulous records.
Responsibility: A dedicated professional who can work independently during the night while remaining a collaborative team player.
Join our team of and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent & Part-Time Night Auditor and be a part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.