Technical HelpDesk Agent
General Dynamics, Frederick, MD, United States
Customer Service Specialist II
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Specialist II for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Customer Service Specialist II, the work you'll do at GDIT will be impactful to the mission of a Federal grantmaking agency. You will play a crucial role in supporting the agency's grants management systems, providing technical assistance to agency staff, contractors, grant applicants and awardees. Support users with technical issues and questions Collaborate with IT team to research problems and recommend changes to the user interface and underlying workflows to better serve key stakeholders WHAT YOU'LL NEED TO SUCCEED Bring your customer service expertise along with a drive for innovation to GDIT. The Customer Service Specialist II must have: Education: High School Diploma/GED Experience: 1+ years of related experience Technical skills: Familiarity with common ticketing and service desk applications, such as Jira and ServiceNow, as well as Microsoft Office, Sharepoint and Teams Security clearance level: NACI US citizenship required Must be able to work from Fort Detrick in Frederick, Maryland GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $17.85 - $24.15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA MD Fort Detrick
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Specialist II for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Customer Service Specialist II, the work you'll do at GDIT will be impactful to the mission of a Federal grantmaking agency. You will play a crucial role in supporting the agency's grants management systems, providing technical assistance to agency staff, contractors, grant applicants and awardees. Support users with technical issues and questions Collaborate with IT team to research problems and recommend changes to the user interface and underlying workflows to better serve key stakeholders WHAT YOU'LL NEED TO SUCCEED Bring your customer service expertise along with a drive for innovation to GDIT. The Customer Service Specialist II must have: Education: High School Diploma/GED Experience: 1+ years of related experience Technical skills: Familiarity with common ticketing and service desk applications, such as Jira and ServiceNow, as well as Microsoft Office, Sharepoint and Teams Security clearance level: NACI US citizenship required Must be able to work from Fort Detrick in Frederick, Maryland GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $17.85 - $24.15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA MD Fort Detrick