Receptionist/Patient Registrar
Hamakua Health Center Inc, Honokaa, HI, United States
Patient Registrar
The Patient Registrar has initial contact with the patients. They assist with patient registration and offer support. The Patient Registrar consistently exhibits a positive pleasant attitude towards all who enter the clinic. The Registrar is responsible for providing immediate and direct assistance to patients. The Registrar must be able to multi-task and remain organized and calm under pressure, handling patient registration duties as well as other demands simultaneously, while ensuring efficient flow of the registration process. The Registrar position is included in the standard "rotation" of Business Office coverage, including phone coverage, Saturday and evenings, as needed. The Registrar will work closely with other members of the Business and Finance Office staff, the Clinical Staff and the public.
Representative duties include demonstrating positive interpersonal relations in dealing with physicians, patients, patient families, visitors, co-workers, in a professional and confidential manner. The role also requires maintaining confidentiality and protecting personal health information, embracing the philosophy of continuous quality improvement, and projecting the values of HKH: personal accountability, integrity, fairness, consistency and respect. Problem solving and conflict resolution skills are also needed, as well as the ability to work and interact as a team member and demonstrate culturally competent patient centered care.
Performance requirements include being courteous, honest and professional at all times, communicating and relating well with physicians, clinical support staff and other HKH employees, providing innovative input into the development of the clinic and its processes, and being efficient, organized and accurate. The role involves pre-registering and registering patients, obtaining and entering all required demographic, insurance and financial information for registration on a consistent basis, establishing a new electronic patient account/record and accurately entering all required patient information into the computer system according to established procedures and guidelines on a consistent basis, updating and correcting patient account information in the computer system at every patient visit on a consistent basis, and consistently verifying patient insurance coverage eligibility each time prior to the provision of services according to established procedures.
Other responsibilities include accurately maintaining daily balancing of cash drawer and following end of day cash close procedures on a consistent basis, appropriately informing staff of patient arrival utilizing features in the Centricity PMS, consistently informing patient of and collecting co-pays and deductibles prior to scheduled services, preparing and issuing receipts, processing credit card payments and properly performing daily cash handling procedures according to established guidelines or policies on a consistent basis, following approved procedures regarding patients who have "no-showed" or cancelled their appointments, responding to and prioritizing multiple requests for services via phone, fax and in person, preparing various documents in conjunction with the medical record prior to patient visit, demonstrating proficient utilization of the Electronic Medical Record, demonstrating excellent customer service interactions consistently, utilizing a cheerful and engaging service oriented demeanor on a consistent basis, demonstrating knowledge of scheduling appointments according to HKH established guidelines on a consistent basis, communicating accurate and pertinent information with patient, providers and other members of the care delivery team to facilitate effective and efficient patient care during registration process, completing all required elements on a consistent basis, utilizing approved checklist, directing calls to the appropriate departments, utilizing HKH extension list, demonstrating appropriate use of intercom paging system, demonstrating ability to verify insurance and initiate change of primary care physician when required, consistently making appointment reminder calls according to established assignments, demonstrating ability to scan documents into patients' electronic record, consistently maintaining a clean and organized work area, proficient computer data entry skills, ability to multi-task effectively, ability to provide excellent customer service skills to internal and external customers consistently, age and culturally appropriate customer service skills, typing with accuracy, understanding basic patient flow within the clinic, demonstrating ability to operate business machines including: copiers, fax machines, and having a working knowledge of computers, ensuring timely input of patient data into the computer system with consistency and accuracy, demonstrating working knowledge of insurances which are accepted by the Health Center and the requirements for each, issuing Notice of Privacy Practice and explaining HIPAA requirements for all new patients on a consistent basis, demonstrating basic knowledge of patient assistance program enrollment criteria and encouraging enrollment when appropriate, demonstrating knowledge of payer codes and application of those codes, and all other duties as assigned.
Education, experience and qualification guidelines include any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. This includes a high school graduate or GED equivalent, demonstrated proficiency with basic computer systems, demonstrated proficiency in operation of multi-line phone systems, demonstrated ability to work effectively as a team member, demonstrated ability working effectively with electronic and paper medical records, valid Hawaii Driver's License, and clean driving abstract.
Physical demands and working environment include working primarily in a standard office environment with extensive employee and public contact and frequent interruptions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other Clinic locations using personal/private transportation; and to verbally communicate to exchange information. Vision and hearing requirements include seeing in the normal visual range with or without correction and hearing in the normal audio range with or without correction.
Work schedule is a non-exempt position. Confidentiality is important as an employee of Hamakua-Kohala Health Clinic, bound by principles of medical ethics. You have a legal and moral obligation to protect the privacy of our patients. Breach of this policy will be considered grounds for termination. EEO statement includes equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Hamakua-Kohala Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. Hamakua-Kohala Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hamakua-Kohala Health's employees to perform their job duties may result in discipline up to and including discharge.
The Patient Registrar has initial contact with the patients. They assist with patient registration and offer support. The Patient Registrar consistently exhibits a positive pleasant attitude towards all who enter the clinic. The Registrar is responsible for providing immediate and direct assistance to patients. The Registrar must be able to multi-task and remain organized and calm under pressure, handling patient registration duties as well as other demands simultaneously, while ensuring efficient flow of the registration process. The Registrar position is included in the standard "rotation" of Business Office coverage, including phone coverage, Saturday and evenings, as needed. The Registrar will work closely with other members of the Business and Finance Office staff, the Clinical Staff and the public.
Representative duties include demonstrating positive interpersonal relations in dealing with physicians, patients, patient families, visitors, co-workers, in a professional and confidential manner. The role also requires maintaining confidentiality and protecting personal health information, embracing the philosophy of continuous quality improvement, and projecting the values of HKH: personal accountability, integrity, fairness, consistency and respect. Problem solving and conflict resolution skills are also needed, as well as the ability to work and interact as a team member and demonstrate culturally competent patient centered care.
Performance requirements include being courteous, honest and professional at all times, communicating and relating well with physicians, clinical support staff and other HKH employees, providing innovative input into the development of the clinic and its processes, and being efficient, organized and accurate. The role involves pre-registering and registering patients, obtaining and entering all required demographic, insurance and financial information for registration on a consistent basis, establishing a new electronic patient account/record and accurately entering all required patient information into the computer system according to established procedures and guidelines on a consistent basis, updating and correcting patient account information in the computer system at every patient visit on a consistent basis, and consistently verifying patient insurance coverage eligibility each time prior to the provision of services according to established procedures.
Other responsibilities include accurately maintaining daily balancing of cash drawer and following end of day cash close procedures on a consistent basis, appropriately informing staff of patient arrival utilizing features in the Centricity PMS, consistently informing patient of and collecting co-pays and deductibles prior to scheduled services, preparing and issuing receipts, processing credit card payments and properly performing daily cash handling procedures according to established guidelines or policies on a consistent basis, following approved procedures regarding patients who have "no-showed" or cancelled their appointments, responding to and prioritizing multiple requests for services via phone, fax and in person, preparing various documents in conjunction with the medical record prior to patient visit, demonstrating proficient utilization of the Electronic Medical Record, demonstrating excellent customer service interactions consistently, utilizing a cheerful and engaging service oriented demeanor on a consistent basis, demonstrating knowledge of scheduling appointments according to HKH established guidelines on a consistent basis, communicating accurate and pertinent information with patient, providers and other members of the care delivery team to facilitate effective and efficient patient care during registration process, completing all required elements on a consistent basis, utilizing approved checklist, directing calls to the appropriate departments, utilizing HKH extension list, demonstrating appropriate use of intercom paging system, demonstrating ability to verify insurance and initiate change of primary care physician when required, consistently making appointment reminder calls according to established assignments, demonstrating ability to scan documents into patients' electronic record, consistently maintaining a clean and organized work area, proficient computer data entry skills, ability to multi-task effectively, ability to provide excellent customer service skills to internal and external customers consistently, age and culturally appropriate customer service skills, typing with accuracy, understanding basic patient flow within the clinic, demonstrating ability to operate business machines including: copiers, fax machines, and having a working knowledge of computers, ensuring timely input of patient data into the computer system with consistency and accuracy, demonstrating working knowledge of insurances which are accepted by the Health Center and the requirements for each, issuing Notice of Privacy Practice and explaining HIPAA requirements for all new patients on a consistent basis, demonstrating basic knowledge of patient assistance program enrollment criteria and encouraging enrollment when appropriate, demonstrating knowledge of payer codes and application of those codes, and all other duties as assigned.
Education, experience and qualification guidelines include any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. This includes a high school graduate or GED equivalent, demonstrated proficiency with basic computer systems, demonstrated proficiency in operation of multi-line phone systems, demonstrated ability to work effectively as a team member, demonstrated ability working effectively with electronic and paper medical records, valid Hawaii Driver's License, and clean driving abstract.
Physical demands and working environment include working primarily in a standard office environment with extensive employee and public contact and frequent interruptions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other Clinic locations using personal/private transportation; and to verbally communicate to exchange information. Vision and hearing requirements include seeing in the normal visual range with or without correction and hearing in the normal audio range with or without correction.
Work schedule is a non-exempt position. Confidentiality is important as an employee of Hamakua-Kohala Health Clinic, bound by principles of medical ethics. You have a legal and moral obligation to protect the privacy of our patients. Breach of this policy will be considered grounds for termination. EEO statement includes equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Hamakua-Kohala Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. Hamakua-Kohala Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hamakua-Kohala Health's employees to perform their job duties may result in discipline up to and including discharge.