Customer Service & Dispatch Coordinator
Mr Handyman, Louisville, KY, United States
Customer Service & Dispatch Coordinator
At Mr. Handyman of Louisville Northeast, we're a locally owned, nationally backed home improvement company dedicated to quality craftsmanship and exceptional customer service. Our Done Right Promise means we stand behind every project and every team member who helps make it happen.
We're looking for a dependable, detail-oriented, and upbeat Customer Service & Dispatch Coordinator to join our office team. If you thrive in a fast-paced environment, have strong common sense, enjoy problem-solving, and are comfortable juggling phones, schedules, technicians, and customersthis could be the perfect fit.
What You'll Do
Customer Communication & Lead Management
Answer and route incoming residential and commercial customer calls in a professional, friendly manner
Respond promptly to all residential leads via phone, text, and email
Provide basic information and set customer expectations for handyman repair services
Review customer-submitted photos and descriptions to provide cost range guesstimates for residential repairs
Handle customer concerns and complaints calmly and professionally, escalating when appropriate
Take accurate phone messages and route them to the appropriate team member
Scheduling & Dispatch
Schedule service appointments and efficiently manage technician calendars
Dispatch technicians based on skill set, job type, location, and availability
Maintain constant communication with technicians throughout the day
Keep the daily schedule full by adjusting for cancellations, reschedules, and job overruns
Review jobs and invoices from the day before and upcoming next day to ensure accuracy and readiness
Administrative & Financial Duties
Document all customer interactions, work orders, estimates, and job notes accurately in the system
Apply check payments to the correct jobs and assist with invoicing and receipts
Assist with daily office operations, reporting, and internal communication
Respond to commercial emails requesting job updates, scheduling, or bookings with a Not-to-Exceed (NTE) amount
Growth of Responsibilities (Training-Based)
First 2 months:
Focus on residential lead management, booking jobs, and residential estimates
After residential mastery:
Begin handling commercial job bookings via phone and Outlook
After 46 months:
Respond to Google reviews professionally
Assist with light social media posting using technician-provided before/after photos through tools such as Calendly and Soci
What We're Looking For
Minimum 2 years of dispatching experience (service, trades, or field-based industry required)
Minimum 2 years of experience in a handyman, construction, property maintenance, or related trade environment
Strong customer service background with confidence on the phone
Excellent organizational skills and attention to detail
Ability to multitask, prioritize, and think logically in a fast-paced office
Comfort reviewing job photos and discussing repair pricing ranges
Strong written and verbal communication skills
Computer proficiency including Microsoft Outlook, scheduling software, and CRM systems
Professional, positive, and calm demeanorespecially during customer complaints
Reliable, punctual, self-motivated, and accountable
Team player who thrives in a small-office environment
Why You'll Love Working Here
Competitive pay based on experience and performance
50% reimbursement of individual health/dental insurance after 90 days
Paid Time Off after 90 days
Supportive, respectful, and team-focused work environment
Opportunity to grow within a nationally recognized brand with local, family-owned values
Job Details
Schedule: MondayFriday, 8:00 AM 5:00 PM
Pay: $16.00 $19.00 per hour
Benefits after 90 days: PTO + 50% health/dental insurance reimbursement
Location: In-person role Middletown, KY
Job Type Full-time
Benefits
Employee discount
Paid time off
Parental leave
Application Questions
Are you able to pass a background check & drug test?
What are your salary expectations for this role?
Education
High school diploma or equivalent (Required)
Experience
Dispatching: 2 years (Required)
Handyman trades or similar field: 2+ years (Required)
Customer service: 3 years (Required)
Microsoft Outlook: 2 years (Required)
Google Docs: 2 years (Preferred)
Communication skills: 5 years (Preferred)
Language
English (Preferred)
Shift Availability
Day Shift (Required)
Ability to Commute
Middletown, KY 40243 (Required)
How to Apply
If you're ready to join a professional, trusted home improvement team that values communication, organization, and doing things the right wayapply today!
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
At Mr. Handyman of Louisville Northeast, we're a locally owned, nationally backed home improvement company dedicated to quality craftsmanship and exceptional customer service. Our Done Right Promise means we stand behind every project and every team member who helps make it happen.
We're looking for a dependable, detail-oriented, and upbeat Customer Service & Dispatch Coordinator to join our office team. If you thrive in a fast-paced environment, have strong common sense, enjoy problem-solving, and are comfortable juggling phones, schedules, technicians, and customersthis could be the perfect fit.
What You'll Do
Customer Communication & Lead Management
Answer and route incoming residential and commercial customer calls in a professional, friendly manner
Respond promptly to all residential leads via phone, text, and email
Provide basic information and set customer expectations for handyman repair services
Review customer-submitted photos and descriptions to provide cost range guesstimates for residential repairs
Handle customer concerns and complaints calmly and professionally, escalating when appropriate
Take accurate phone messages and route them to the appropriate team member
Scheduling & Dispatch
Schedule service appointments and efficiently manage technician calendars
Dispatch technicians based on skill set, job type, location, and availability
Maintain constant communication with technicians throughout the day
Keep the daily schedule full by adjusting for cancellations, reschedules, and job overruns
Review jobs and invoices from the day before and upcoming next day to ensure accuracy and readiness
Administrative & Financial Duties
Document all customer interactions, work orders, estimates, and job notes accurately in the system
Apply check payments to the correct jobs and assist with invoicing and receipts
Assist with daily office operations, reporting, and internal communication
Respond to commercial emails requesting job updates, scheduling, or bookings with a Not-to-Exceed (NTE) amount
Growth of Responsibilities (Training-Based)
First 2 months:
Focus on residential lead management, booking jobs, and residential estimates
After residential mastery:
Begin handling commercial job bookings via phone and Outlook
After 46 months:
Respond to Google reviews professionally
Assist with light social media posting using technician-provided before/after photos through tools such as Calendly and Soci
What We're Looking For
Minimum 2 years of dispatching experience (service, trades, or field-based industry required)
Minimum 2 years of experience in a handyman, construction, property maintenance, or related trade environment
Strong customer service background with confidence on the phone
Excellent organizational skills and attention to detail
Ability to multitask, prioritize, and think logically in a fast-paced office
Comfort reviewing job photos and discussing repair pricing ranges
Strong written and verbal communication skills
Computer proficiency including Microsoft Outlook, scheduling software, and CRM systems
Professional, positive, and calm demeanorespecially during customer complaints
Reliable, punctual, self-motivated, and accountable
Team player who thrives in a small-office environment
Why You'll Love Working Here
Competitive pay based on experience and performance
50% reimbursement of individual health/dental insurance after 90 days
Paid Time Off after 90 days
Supportive, respectful, and team-focused work environment
Opportunity to grow within a nationally recognized brand with local, family-owned values
Job Details
Schedule: MondayFriday, 8:00 AM 5:00 PM
Pay: $16.00 $19.00 per hour
Benefits after 90 days: PTO + 50% health/dental insurance reimbursement
Location: In-person role Middletown, KY
Job Type Full-time
Benefits
Employee discount
Paid time off
Parental leave
Application Questions
Are you able to pass a background check & drug test?
What are your salary expectations for this role?
Education
High school diploma or equivalent (Required)
Experience
Dispatching: 2 years (Required)
Handyman trades or similar field: 2+ years (Required)
Customer service: 3 years (Required)
Microsoft Outlook: 2 years (Required)
Google Docs: 2 years (Preferred)
Communication skills: 5 years (Preferred)
Language
English (Preferred)
Shift Availability
Day Shift (Required)
Ability to Commute
Middletown, KY 40243 (Required)
How to Apply
If you're ready to join a professional, trusted home improvement team that values communication, organization, and doing things the right wayapply today!
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.