School of Dental Medicine - Dental Clinic Clerk (DCCII) (CS26-207)
Southern Illinois University Edwardsville, Alton, IL, United States
School Of Dental Medicine - Dental Clinic Clerk (DCCII)
Salary: $39,835.13 Annually
Location: Alton, IL
Job Type: Full Time
Job Number: 01212
Organization: Dental Med, School Of
Opening Date: 03/25/2026
Closing Date: 4/13/2026 11:59 PM Central
FLSA: Determined by Position
Description
School Of Dental Medicine Dental Clinic Clerk II
Step into an important role that keeps the school and clinic connected, informed, and running efficiently. As a Dental Clinic Clerk II, you'll be the communication hub for students, faculty, residents, team leaders, and patients, ensuring smooth patient management and supporting the daily operations of a busy teaching clinic. Your professionalism and attention to detail will help create a welcoming, well-coordinated environment for everyone who walks through the door.
What You'll Do
Patient Communication & Support
Provide, relay, and retrieve information to assist students, dentists, team leaders, and faculty with patient management.
Respond to routine questions from patients, families, staff, faculty, and students.
Help patients understand clinic policies that affect their treatment.
Assist in resolving patient care concerns or refer issues to the appropriate staff member when needed.
Clinic Operations & Administrative Support
Prepare, maintain, distribute, retrieve, and file electronic patient charts.
Utilize the clinical information system, kiosks, reports, and databases to support patient care and clinic needs.
Assist team leaders in ensuring students use clinic time efficiently by providing information and recording attendance.
Support scheduling of rotations and maintain clinical photos and request forms.
Communication & Information Management
Type form letters to physicians, private dentists, and patients for faculty, residents, and students.
Answer, screen, and route telephone inquiries; take messages, transfer calls, or locate individuals via the public address system.
Broadcast pertinent announcements over the PA system.
Provide verbal and written information regarding clinic operations, policies, and procedures.
Team Support & Coordination
Assist team leaders in ensuring all patients are actively being treated, transferred, placed on recall, or inactivated through appropriate computer entries.
Help train employees, students, residents, and faculty in clinic procedures and systems.
Assist with logging cases in and out of external professional dental laboratories.
Why You'll Love This Role
You'll be at the center of a collaborative, mission-driven clinic that values communication, organization, and patient-centered care.
Your work will directly support student learning, faculty efficiency, and positive patient experiences.
Every day brings new opportunities to problem-solve, connect with people, and keep the clinic running smoothly.
Minimum Acceptable Qualifications
High school graduation or equivalent.
One year (12 months) of experience: comparable to that performed at the Dental Clinic Clerk I level of this series OR Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution.
Preferred Qualifications
This person must be an experienced dental assistant with knowledge of dentistry. Should possess; knowledge (and have experience) working chair-side, taking most types of dental radiographs, knowledge of dental procedures, techniques, terminology and practice. Computer skills are necessary to perform some of the clerical duties. In addition, this staff person must demonstrate the ability to effectively communicate and work harmoniously with patients, parents, staff, students and faculty. This position requires a high degree of interpersonal skills. Ability to communicate effectively in person and by telephone. FLSA: Non-Exempt
Supplemental Information
Civil Service Information: Civil Service Application - FAQs Application Instructions: How to Apply - Step by Step
Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, candidates must be a current Illinois resident.
Classification: State Universities Civil Service System Classification Number: 0763 SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website.
Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application.
Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position.
Work Authorization Information: SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided.
Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu
EEO Statement: Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veteran's status.
We value your interest and look forward to reviewing your application. For questions or more information, please email careerinfo@siue.edu.
Salary: $39,835.13 Annually
Location: Alton, IL
Job Type: Full Time
Job Number: 01212
Organization: Dental Med, School Of
Opening Date: 03/25/2026
Closing Date: 4/13/2026 11:59 PM Central
FLSA: Determined by Position
Description
School Of Dental Medicine Dental Clinic Clerk II
Step into an important role that keeps the school and clinic connected, informed, and running efficiently. As a Dental Clinic Clerk II, you'll be the communication hub for students, faculty, residents, team leaders, and patients, ensuring smooth patient management and supporting the daily operations of a busy teaching clinic. Your professionalism and attention to detail will help create a welcoming, well-coordinated environment for everyone who walks through the door.
What You'll Do
Patient Communication & Support
Provide, relay, and retrieve information to assist students, dentists, team leaders, and faculty with patient management.
Respond to routine questions from patients, families, staff, faculty, and students.
Help patients understand clinic policies that affect their treatment.
Assist in resolving patient care concerns or refer issues to the appropriate staff member when needed.
Clinic Operations & Administrative Support
Prepare, maintain, distribute, retrieve, and file electronic patient charts.
Utilize the clinical information system, kiosks, reports, and databases to support patient care and clinic needs.
Assist team leaders in ensuring students use clinic time efficiently by providing information and recording attendance.
Support scheduling of rotations and maintain clinical photos and request forms.
Communication & Information Management
Type form letters to physicians, private dentists, and patients for faculty, residents, and students.
Answer, screen, and route telephone inquiries; take messages, transfer calls, or locate individuals via the public address system.
Broadcast pertinent announcements over the PA system.
Provide verbal and written information regarding clinic operations, policies, and procedures.
Team Support & Coordination
Assist team leaders in ensuring all patients are actively being treated, transferred, placed on recall, or inactivated through appropriate computer entries.
Help train employees, students, residents, and faculty in clinic procedures and systems.
Assist with logging cases in and out of external professional dental laboratories.
Why You'll Love This Role
You'll be at the center of a collaborative, mission-driven clinic that values communication, organization, and patient-centered care.
Your work will directly support student learning, faculty efficiency, and positive patient experiences.
Every day brings new opportunities to problem-solve, connect with people, and keep the clinic running smoothly.
Minimum Acceptable Qualifications
High school graduation or equivalent.
One year (12 months) of experience: comparable to that performed at the Dental Clinic Clerk I level of this series OR Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution.
Preferred Qualifications
This person must be an experienced dental assistant with knowledge of dentistry. Should possess; knowledge (and have experience) working chair-side, taking most types of dental radiographs, knowledge of dental procedures, techniques, terminology and practice. Computer skills are necessary to perform some of the clerical duties. In addition, this staff person must demonstrate the ability to effectively communicate and work harmoniously with patients, parents, staff, students and faculty. This position requires a high degree of interpersonal skills. Ability to communicate effectively in person and by telephone. FLSA: Non-Exempt
Supplemental Information
Civil Service Information: Civil Service Application - FAQs Application Instructions: How to Apply - Step by Step
Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, candidates must be a current Illinois resident.
Classification: State Universities Civil Service System Classification Number: 0763 SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website.
Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application.
Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position.
Work Authorization Information: SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided.
Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu
EEO Statement: Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veteran's status.
We value your interest and look forward to reviewing your application. For questions or more information, please email careerinfo@siue.edu.