Client Care Representative / Dispatcher
One Hour Heating & Air Conditioning, Terryville, CT, United States
Join the One Hour Team!
Get the best of both worlds!! Work for a local family owned and operated company that has the backing, power and opportunities of a national franchise! Do you value professionalism and punctuality? Do you want to work with the best customer service, dispatch pros and technicians in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply. Hourly Wage based on experience.
Job Summary
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls and assist with the administrative tasks as necessary.
Job Duties
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential!
A courteous and pleasant demeanor whether on a phone call or not
Ensures that each telephone call is answered with the approved company greeting and script is used each time
Notifies clients ahead of time if the technician is not going to arrive at their home within the scheduled time window
Understands and embraces continuous training, education and coaching.
Minimum Requirements
High school diploma or equivalent required
Positive "can do" team work attitude
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred.
This is NOT a remote position.
Basic Microsoft office & Google Drive knowledge is needed.
Service Titan Experienced CSR's & Dispatchers are highly encouraged to apply!
Compensation: $20.00 - $25.00 per hour
Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Get the best of both worlds!! Work for a local family owned and operated company that has the backing, power and opportunities of a national franchise! Do you value professionalism and punctuality? Do you want to work with the best customer service, dispatch pros and technicians in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply. Hourly Wage based on experience.
Job Summary
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls and assist with the administrative tasks as necessary.
Job Duties
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential!
A courteous and pleasant demeanor whether on a phone call or not
Ensures that each telephone call is answered with the approved company greeting and script is used each time
Notifies clients ahead of time if the technician is not going to arrive at their home within the scheduled time window
Understands and embraces continuous training, education and coaching.
Minimum Requirements
High school diploma or equivalent required
Positive "can do" team work attitude
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred.
This is NOT a remote position.
Basic Microsoft office & Google Drive knowledge is needed.
Service Titan Experienced CSR's & Dispatchers are highly encouraged to apply!
Compensation: $20.00 - $25.00 per hour
Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.