Communications Officer
Government Jobs, Lawrenceville, GA, United States
Job Title This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.
Examples of Duties Essential functions include:
Receiving, monitoring, and dispatching radio communications traffic for emergency and non-emergency situations.
Receiving and screening incoming telephone calls from the public and other public safety agencies; categorizing and prioritizing calls.
Dispatching the appropriate emergency personnel to incident locations.
Responding to citizens' requests for assistance.
Maintaining a continuous log of incoming telephone and radio calls; logging incoming calls for participating agencies.
Monitoring and routing incoming messages from national and state computer networks; entering and removing information as requested into GCIC and NCIC networks.
Receiving warrants; completing background and criminal background and driver history section on warrant; entering warrant information into GCIC/NCIC; maintaining warrant files.
Running criminal and driver history checks as requested by officers.
Entering information into the computer for dispatch, traffic citations, and police reports.
Monitoring jail security through regular checks and closed-circuit monitoring.
Performing related duties.
Typical Qualifications Knowledge, skills, and abilities required by the position include:
Knowledge of emergency communications principles and practices.
Knowledge of GCIC/NCIC policies and procedures.
Knowledge of emergency dispatch procedures.
Knowledge of radio and telecommunications equipment.
Skills in the use of computers and job-related software programs.
Skills in making decisions in high pressure and emergency situations.
Skills in public relations.
Skills in interpersonal relations.
Skills in oral and written communication.
Ability to read, write and perform mathematical calculations at a high school level.
Supplemental Information Supervisory controls include general instructions from the Communications Supervisor, with spot-checks for compliance, accuracy, and results. Guidelines include GCIC and NCIC guidelines, state and federal regulations, training guidelines, and city and department policies and procedures. The work consists of related emergency communications duties, with the necessity of responding to unforeseen and emergency situations contributing to the complexity of the work. Contacts are typically with department personnel, representatives of other emergency services agencies, and the public, to give or exchange information, resolve problems, provide services, and motivate people. The work is typically performed in an office, with occasional lifting of light objects, use of tools or equipment requiring a high degree of dexterity, and distinguishing between shades of color.
Minimum qualifications include a high school or equivalent, one to two years of experience, and possession of or ability to readily obtain GCIC/NCIC certification.
Benefits The City of Lawrenceville offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, health savings accounts, life insurance, long-term disability, short-term disability, holidays, and personal time off. Health insurance benefits become active on the 31st day of employment. Health benefits include major medical, dental, and vision. There are three options: PPO Options A & B with HRA (HRA is City funded through wellness program initiatives); HDP with HSA (HSA is City funded through wellness initiatives and also voluntarily employee funded). Retirement plans are Defined Contribution (401a), and Deferred Compensation (457b). The 401a (City makes a 4% contribution beginning on first pay period after hire date); 457b (Employee contributions only). If an employee contributes at least 4% into the 457b, which is voluntary, the City will make an additional 6% contribution into the 401a, totaling 10% into the employee's 401a. Each contribution is a percentage of the employee's earnings for that pay period. There is a graduated vesting schedule into the 401a plan. One year - 20%; Two years 40%; Three years 60%; Four years 80%; Five years 100%. There is City paid short-term disability, long-term disability, accidental death & dismemberment (AD&D) and life insurance that pays two times the employee's annual salary. Employees can opt into supplemental life insurance for self, spouse and children and pay the premium. The City observes twelve (12) paid holidays per year: New Year's Day, MLK Day, Good Friday, Memorial Day, Independence Day, Juneteenth, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day. Employees earn PTO in lieu of individual vacation and sick leave; PTO is earned as follows: First year of service 3.692 hours per pay period (Department Directors accrue PTO hours at a rate of 5.538 from first day and moving forward until after ten years of service). 1-5 years of service 5.538 hours per pay period. 5-10 years of service 7.384 hours per pay period. 10-15 years of service 9.230 hours per pay period. Over 15 years of service 11.076 hours per pay period. Salaried employees are given 40 hours of Comp Vacation on January 1st of each year, that must be used by December 31st of that same year. Employees are paid on a bi-weekly basis; pay periods begin on Sunday and payday is every other Thursday. There is a mandatory direct deposit requirement. 911 Communications: receive $3,000 hiring incentive on first paycheck if POST certified. 911 Communications: if non-certified, will receive $3,000 hiring incentive after obtaining POST certification. Tuition Reimbursement towards associate's, bachelor's or master's degrees, available to all full-time employees after one year of employment. (exclusions apply)
Examples of Duties Essential functions include:
Receiving, monitoring, and dispatching radio communications traffic for emergency and non-emergency situations.
Receiving and screening incoming telephone calls from the public and other public safety agencies; categorizing and prioritizing calls.
Dispatching the appropriate emergency personnel to incident locations.
Responding to citizens' requests for assistance.
Maintaining a continuous log of incoming telephone and radio calls; logging incoming calls for participating agencies.
Monitoring and routing incoming messages from national and state computer networks; entering and removing information as requested into GCIC and NCIC networks.
Receiving warrants; completing background and criminal background and driver history section on warrant; entering warrant information into GCIC/NCIC; maintaining warrant files.
Running criminal and driver history checks as requested by officers.
Entering information into the computer for dispatch, traffic citations, and police reports.
Monitoring jail security through regular checks and closed-circuit monitoring.
Performing related duties.
Typical Qualifications Knowledge, skills, and abilities required by the position include:
Knowledge of emergency communications principles and practices.
Knowledge of GCIC/NCIC policies and procedures.
Knowledge of emergency dispatch procedures.
Knowledge of radio and telecommunications equipment.
Skills in the use of computers and job-related software programs.
Skills in making decisions in high pressure and emergency situations.
Skills in public relations.
Skills in interpersonal relations.
Skills in oral and written communication.
Ability to read, write and perform mathematical calculations at a high school level.
Supplemental Information Supervisory controls include general instructions from the Communications Supervisor, with spot-checks for compliance, accuracy, and results. Guidelines include GCIC and NCIC guidelines, state and federal regulations, training guidelines, and city and department policies and procedures. The work consists of related emergency communications duties, with the necessity of responding to unforeseen and emergency situations contributing to the complexity of the work. Contacts are typically with department personnel, representatives of other emergency services agencies, and the public, to give or exchange information, resolve problems, provide services, and motivate people. The work is typically performed in an office, with occasional lifting of light objects, use of tools or equipment requiring a high degree of dexterity, and distinguishing between shades of color.
Minimum qualifications include a high school or equivalent, one to two years of experience, and possession of or ability to readily obtain GCIC/NCIC certification.
Benefits The City of Lawrenceville offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, health savings accounts, life insurance, long-term disability, short-term disability, holidays, and personal time off. Health insurance benefits become active on the 31st day of employment. Health benefits include major medical, dental, and vision. There are three options: PPO Options A & B with HRA (HRA is City funded through wellness program initiatives); HDP with HSA (HSA is City funded through wellness initiatives and also voluntarily employee funded). Retirement plans are Defined Contribution (401a), and Deferred Compensation (457b). The 401a (City makes a 4% contribution beginning on first pay period after hire date); 457b (Employee contributions only). If an employee contributes at least 4% into the 457b, which is voluntary, the City will make an additional 6% contribution into the 401a, totaling 10% into the employee's 401a. Each contribution is a percentage of the employee's earnings for that pay period. There is a graduated vesting schedule into the 401a plan. One year - 20%; Two years 40%; Three years 60%; Four years 80%; Five years 100%. There is City paid short-term disability, long-term disability, accidental death & dismemberment (AD&D) and life insurance that pays two times the employee's annual salary. Employees can opt into supplemental life insurance for self, spouse and children and pay the premium. The City observes twelve (12) paid holidays per year: New Year's Day, MLK Day, Good Friday, Memorial Day, Independence Day, Juneteenth, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day. Employees earn PTO in lieu of individual vacation and sick leave; PTO is earned as follows: First year of service 3.692 hours per pay period (Department Directors accrue PTO hours at a rate of 5.538 from first day and moving forward until after ten years of service). 1-5 years of service 5.538 hours per pay period. 5-10 years of service 7.384 hours per pay period. 10-15 years of service 9.230 hours per pay period. Over 15 years of service 11.076 hours per pay period. Salaried employees are given 40 hours of Comp Vacation on January 1st of each year, that must be used by December 31st of that same year. Employees are paid on a bi-weekly basis; pay periods begin on Sunday and payday is every other Thursday. There is a mandatory direct deposit requirement. 911 Communications: receive $3,000 hiring incentive on first paycheck if POST certified. 911 Communications: if non-certified, will receive $3,000 hiring incentive after obtaining POST certification. Tuition Reimbursement towards associate's, bachelor's or master's degrees, available to all full-time employees after one year of employment. (exclusions apply)