Service Dispatcher
Dead River Company, West Lebanon, NH, United States
Service Dispatcher
Join Our Team - Find Your Future!
$20.00-$24.00/hr. based on individual skill set and experience.
Position Summary:
Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.
Essential Functions:
Professionally receives incoming service-related calls from customers. Information is received, input into the computer system, and service scheduled.
Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.
Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
Reconciles billable and non-billable time for service technicians.
Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.
Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!
Health Insurance Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint.
Other Tasks:
Performs other work-related duties as assigned.
Education:
A high school education or equivalent is preferred.
Experience:
Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.
Other Attributes Required:
Good communication and listening skills
Planning and scheduling skills
Accuracy, organization, and attention to detail
Analytical skills
Dependability
Courteous demeanor and professional appearance
Flexibility to work overtime
Ability to work in a dynamic environment without distraction
If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join Our Team - Find Your Future!
$20.00-$24.00/hr. based on individual skill set and experience.
Position Summary:
Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.
Essential Functions:
Professionally receives incoming service-related calls from customers. Information is received, input into the computer system, and service scheduled.
Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.
Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
Reconciles billable and non-billable time for service technicians.
Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.
Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!
Health Insurance Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint.
Other Tasks:
Performs other work-related duties as assigned.
Education:
A high school education or equivalent is preferred.
Experience:
Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.
Other Attributes Required:
Good communication and listening skills
Planning and scheduling skills
Accuracy, organization, and attention to detail
Analytical skills
Dependability
Courteous demeanor and professional appearance
Flexibility to work overtime
Ability to work in a dynamic environment without distraction
If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.