Business Reporting Analytics

Business Reporting Analytics Primary Location: Newark, California V-Soft Consulting is currently hiring for a Business Reporting Analytics for our premier client in Newark, California. Knowledge and Skills: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data from multiple sources (WFM tools, CRM, IVR, QA platforms) to create comprehensive reports. Any technology the candidate needs to have knowledge of: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar Must have skills: Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with scripting or automation tools (Python, R, VBA). WHAT YOU’LL DO: Job Responsibilities: Develop new metrics to assess operational performance. Create, maintain, optimize and support new and existing reports Effectively translate end user reporting requirements into design documents; conduct report testing and validation Responsible for data analysis across multiple systems; and defining data relationships and requirements for data repository Interested? Qualified candidates should send their resumes to fsyed@vsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. #LI-FS1 #MonsterPost