Customer Service Support 3 – CW (Fremont)
Customer Service Support 3 – CW, Fremont, CA, United States
Process and Manage customer orders, including forms, applications, and service requests
Serve as a primary point of contact for customers via email, phone, and meetings
Perform accurate data entry and transaction management in ERP/MRP systems (e.g., SAP, Oracle)
Coordinate with production, supply chain, and internal teams to track order and delivery status
Provide customers with delivery commitments and timely status updates
Support product-related inquiries and ensure a high level of customer satisfaction
Identify process gaps and recommend improvements to enhance operational efficiency
Manage multiple priorities in a fast-paced, deadline-driven environment
Serve as a primary point of contact for customers via email, phone, and meetings
Perform accurate data entry and transaction management in ERP/MRP systems (e.g., SAP, Oracle)
Coordinate with production, supply chain, and internal teams to track order and delivery status
Provide customers with delivery commitments and timely status updates
Support product-related inquiries and ensure a high level of customer satisfaction
Identify process gaps and recommend improvements to enhance operational efficiency
Manage multiple priorities in a fast-paced, deadline-driven environment