IT PMO Project Manager - Dynamics 365 (Las Vegas)
Insight Global, Las Vegas, NV, United States
Job Type:
4 days onsite & 1 day remote/week (with travel)
Duration:
Contract, 6-9 months + extension (Immediate start; 3–5 weeks for interviews and onboarding)
POSITION OVERVIEW
A global Casino & Hospitality Operator headquartered in Las Vegas is seeking a seasoned IT PMO Project Manager to support a high‑visibility Dynamics 365 Contact Center initiative. This role will lead delivery of an enterprise call center platform designed to serve as a single pane of glass for operations, leveraging AI integrations to streamline agent workflows across multiple properties.
The ideal candidate brings a true IT PMO background, exceptional soft skills, and experience operating in large, complex enterprise environments. This role requires someone who can operate strategically while remaining deeply hands‑on, drive clarity across cross‑functional teams, and confidently engage senior stakeholders.
KEY RESPONSIBILITIES & DAY-TO-DAY
Project & Program Management
Lead enterprise Dynamics 365 Contact Center initiatives using waterfall methodology
Own timelines, scope, dependencies, risks, and delivery milestones
Drive execution across multiple call center deployments and feature rollouts
Translate business needs into clear, executable project plans
Enterprise Application Delivery
Support a Dynamics‑based call center platform serving multiple operational functions
Oversee initiatives focused on reducing system fragmentation and improving agent experience
Partner closely with technical teams, vendors, and business stakeholders
Vendor Management & Accountability
Manage and hold external vendors accountable to timelines and deliverables
Serve as the central point of coordination between internal teams and third‑party partners
Navigate vendor dependencies within a structured PMO environment
Stakeholder Collaboration
Facilitate collaboration across IT, operations, vendors, and senior leadership
Communicate clearly and diplomatically across competing priorities
Present clear, concise updates to executives and steering committees
MUST HAVES
Proven IT PMO Project Manager experience
Experience operating within structured PMO governance models
Background working in large enterprise environments; hospitality strongly preferred
Strong waterfall delivery experience
Experience leading enterprise application initiatives, ideally call center or CX platforms
Ability to manage multiple workstreams across distributed teams and properties
Exceptional communication, facilitation, and stakeholder management skills
Comfortable in high‑pressure, high‑visibility environments
Confident, polished presence with the ability to influence at all levels
Willingness to travel to properties, including Boston
PLUSSES
Experience with Dynamics 365, CRM, or contact center platforms
Experience supporting call center modernization or consolidation initiatives
Exposure to AI integrations or intelligent automation within enterprise systems
Hospitality, gaming, or multi‑property enterprise experience
4 days onsite & 1 day remote/week (with travel)
Duration:
Contract, 6-9 months + extension (Immediate start; 3–5 weeks for interviews and onboarding)
POSITION OVERVIEW
A global Casino & Hospitality Operator headquartered in Las Vegas is seeking a seasoned IT PMO Project Manager to support a high‑visibility Dynamics 365 Contact Center initiative. This role will lead delivery of an enterprise call center platform designed to serve as a single pane of glass for operations, leveraging AI integrations to streamline agent workflows across multiple properties.
The ideal candidate brings a true IT PMO background, exceptional soft skills, and experience operating in large, complex enterprise environments. This role requires someone who can operate strategically while remaining deeply hands‑on, drive clarity across cross‑functional teams, and confidently engage senior stakeholders.
KEY RESPONSIBILITIES & DAY-TO-DAY
Project & Program Management
Lead enterprise Dynamics 365 Contact Center initiatives using waterfall methodology
Own timelines, scope, dependencies, risks, and delivery milestones
Drive execution across multiple call center deployments and feature rollouts
Translate business needs into clear, executable project plans
Enterprise Application Delivery
Support a Dynamics‑based call center platform serving multiple operational functions
Oversee initiatives focused on reducing system fragmentation and improving agent experience
Partner closely with technical teams, vendors, and business stakeholders
Vendor Management & Accountability
Manage and hold external vendors accountable to timelines and deliverables
Serve as the central point of coordination between internal teams and third‑party partners
Navigate vendor dependencies within a structured PMO environment
Stakeholder Collaboration
Facilitate collaboration across IT, operations, vendors, and senior leadership
Communicate clearly and diplomatically across competing priorities
Present clear, concise updates to executives and steering committees
MUST HAVES
Proven IT PMO Project Manager experience
Experience operating within structured PMO governance models
Background working in large enterprise environments; hospitality strongly preferred
Strong waterfall delivery experience
Experience leading enterprise application initiatives, ideally call center or CX platforms
Ability to manage multiple workstreams across distributed teams and properties
Exceptional communication, facilitation, and stakeholder management skills
Comfortable in high‑pressure, high‑visibility environments
Confident, polished presence with the ability to influence at all levels
Willingness to travel to properties, including Boston
PLUSSES
Experience with Dynamics 365, CRM, or contact center platforms
Experience supporting call center modernization or consolidation initiatives
Exposure to AI integrations or intelligent automation within enterprise systems
Hospitality, gaming, or multi‑property enterprise experience