Patient Access Coordinator--MEHDC5784251 (Los Angeles)

About the Role: The Patient Access Coordinator is an entry-level role focused on providing exceptional customer service and administrative support to patients. This position is crucial for ensuring patient satisfaction and the smooth operation of the clinic by managing appointments, patient registration, and communication across various multi-specialty clinical services. Client Information: A healthcare provider focused on patient access and administrative support within clinical services. They aim to optimize patient satisfaction and streamline clinic operations through efficient coordination. Responsibilities: • Enters information into computer systems with accuracy and thoroughness. • Provides medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. • Schedules patients’ evaluations, clinic appointments, and other services such as laboratories, diagnostic testing, and consultations. • Fulfills other department scheduling functions per department procedures and protocols. • Reviews master schedule and anticipates requirements and changes based on activity levels. • Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing. • Provides phone coverage as needed, distributing messages to medical personnel using various electronic systems. • Greets patients in a courteous and professional manner. • Acts as a single point of contact for patients and caregivers, providing information and guidance regarding all areas of patient care. • Gathers documentation pertaining to patient's insurance benefits and alternative funding sources as needed. • Assists in preparation of estimate of patient liabilities. • Coordinates and gathers patient information/ needs for the physicians, nurses, lab, etc. • Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff. • Maintains an open line of communication with management and other staff. • Works collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff. • Supports Clinic Manager with quality assurance, patient flow, data collection, and projects, as needed. • Participates in audit and correction when needed. • Participates in department specific project, audit, quality/process improvement efforts. • Performs other duties as assigned. Qualification: • High school diploma or equivalent required. • Bachelors Degree Preferred Required Skills: • Front Desk experience. • Customer service experience. • Healthcare or medical office scheduling experience • Strong customer service and patient communication skills • Experience working in EMR/EHR systems • Ability to multitask in a fast-paced clinic environment • Clean-cut, professional appearance Preferred Skills: • Orthopedics or specialty clinic experience • Insurance verification or referrals knowledge • Bilingual (Spanish preferred) • Prior access center or patient navigation experience