Home Shopping Manager
Randalls, Houston, TX, United States
Locations 9911 BRODIE LN, AUSTIN, TX, 78748, US
Banner Randalls
Union Status Non-Union
Job Description
Job Summary
The Home Shopping Department Manager (HSDM) is responsible for leading all aspects of the Home Shopping (eCommerce/Order Pickup & Delivery) department. This role ensures accurate order fulfillment, strong customer service, efficient labor utilization, and compliance with company standards while developing associates and driving operational excellence.
Key Responsibilities
Leadership & Team Development
Lead, coach, and develop home shopping supervisors and associates.
Set clear expectations for productivity, order accuracy, and customer service.
Support hiring, onboarding, training, scheduling, and performance management.
Foster a positive, inclusive, and customer‑focused work environment.
Support associate development and succession planning within the department.
Operations & Order Fulfillment
Oversee daily home shopping operations, including picking, staging, pickup, and delivery processes.
Ensure orders are fulfilled accurately, on time, and according to quality standards.
Monitor order flow and adjust staffing and priorities to meet demand.
Ensure proper handling, storage, and staging of perishable and non‑perishable items.
Maintain organized, safe, and efficient work areas.
Customer Experience
Champion a customer‑first culture focused on accuracy, timeliness, and service.
Ensure associates use appropriate substitution and communication standards.
Address customer issues, complaints, and exceptions promptly and professionally.
Monitor customer feedback and take action to improve service and satisfaction.
Labor & Productivity
Create schedules that align labor to order volume and peak demand.
Monitor productivity metrics and coach associates for improved performance.
Balance labor efficiency with service expectations.
Take corrective action to meet department performance goals.
Inventory, Quality, & Shrink Control
Support inventory accuracy through proper picking, substitution, and staging practices.
Monitor shrink, damages, and missing items; implement corrective actions.
Ensure freshness, quality, and food safety standards are consistently met.
Partner with Grocery, Fresh, and Asset Protection teams to minimize errors and loss.
Compliance & Safety
Ensure compliance with all company policies, food safety standards, and regulatory requirements.
Maintain a safe, clean, and organized work environment.
Ensure associates are trained on equipment use, food safety, and safety procedures.
Support audits, inspections, and corrective actions as needed.
Collaboration & Communication
Partner closely with the Store Director, Assistant Store Director, and department managers.
Coordinate with departments to ensure smooth order fulfillment and substitutions.
Communicate priorities, goals, and operational updates clearly to the team.
Support store‑wide initiatives, pilots, and operational changes.
Qualifications
Prior experience in retail, eCommerce, or department management.
Demonstrated ability to lead teams and manage fast‑paced operations.
Strong organizational, communication, and problem‑solving skills.
Ability to analyze productivity and service performance metrics.
Ability to work a flexible schedule, including weekends and holidays.
Familiarity with order fulfillment systems, handheld devices, and operational reporting.
Physical & Work Environment Requirements
Ability to stand, walk, bend, and move throughout the store for extended periods.
Ability to lift, push, pull, and move items up to company‑defined weight limits.
Ability to work in varying temperatures, including coolers, freezers, and outdoor pickup areas.
Pay Transparency
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on‑going basis.
*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7‑9 days annually.
Albertsons is an Equal Opportunity Employer. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
Job Info
Job Identification 699364
Job Category Retail, Store Ops
Posting Date 04/17/2026, 08:46 PM
Locations 9911 BRODIE LN, AUSTIN, TX, 78748, US
#J-18808-Ljbffr
Banner Randalls
Union Status Non-Union
Job Description
Job Summary
The Home Shopping Department Manager (HSDM) is responsible for leading all aspects of the Home Shopping (eCommerce/Order Pickup & Delivery) department. This role ensures accurate order fulfillment, strong customer service, efficient labor utilization, and compliance with company standards while developing associates and driving operational excellence.
Key Responsibilities
Leadership & Team Development
Lead, coach, and develop home shopping supervisors and associates.
Set clear expectations for productivity, order accuracy, and customer service.
Support hiring, onboarding, training, scheduling, and performance management.
Foster a positive, inclusive, and customer‑focused work environment.
Support associate development and succession planning within the department.
Operations & Order Fulfillment
Oversee daily home shopping operations, including picking, staging, pickup, and delivery processes.
Ensure orders are fulfilled accurately, on time, and according to quality standards.
Monitor order flow and adjust staffing and priorities to meet demand.
Ensure proper handling, storage, and staging of perishable and non‑perishable items.
Maintain organized, safe, and efficient work areas.
Customer Experience
Champion a customer‑first culture focused on accuracy, timeliness, and service.
Ensure associates use appropriate substitution and communication standards.
Address customer issues, complaints, and exceptions promptly and professionally.
Monitor customer feedback and take action to improve service and satisfaction.
Labor & Productivity
Create schedules that align labor to order volume and peak demand.
Monitor productivity metrics and coach associates for improved performance.
Balance labor efficiency with service expectations.
Take corrective action to meet department performance goals.
Inventory, Quality, & Shrink Control
Support inventory accuracy through proper picking, substitution, and staging practices.
Monitor shrink, damages, and missing items; implement corrective actions.
Ensure freshness, quality, and food safety standards are consistently met.
Partner with Grocery, Fresh, and Asset Protection teams to minimize errors and loss.
Compliance & Safety
Ensure compliance with all company policies, food safety standards, and regulatory requirements.
Maintain a safe, clean, and organized work environment.
Ensure associates are trained on equipment use, food safety, and safety procedures.
Support audits, inspections, and corrective actions as needed.
Collaboration & Communication
Partner closely with the Store Director, Assistant Store Director, and department managers.
Coordinate with departments to ensure smooth order fulfillment and substitutions.
Communicate priorities, goals, and operational updates clearly to the team.
Support store‑wide initiatives, pilots, and operational changes.
Qualifications
Prior experience in retail, eCommerce, or department management.
Demonstrated ability to lead teams and manage fast‑paced operations.
Strong organizational, communication, and problem‑solving skills.
Ability to analyze productivity and service performance metrics.
Ability to work a flexible schedule, including weekends and holidays.
Familiarity with order fulfillment systems, handheld devices, and operational reporting.
Physical & Work Environment Requirements
Ability to stand, walk, bend, and move throughout the store for extended periods.
Ability to lift, push, pull, and move items up to company‑defined weight limits.
Ability to work in varying temperatures, including coolers, freezers, and outdoor pickup areas.
Pay Transparency
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on‑going basis.
*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7‑9 days annually.
Albertsons is an Equal Opportunity Employer. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
Job Info
Job Identification 699364
Job Category Retail, Store Ops
Posting Date 04/17/2026, 08:46 PM
Locations 9911 BRODIE LN, AUSTIN, TX, 78748, US
#J-18808-Ljbffr