Temporary IT Support Technician
City of Coffeyville, Coffeyville, KS, United States
Description
Position Summary
The Temporary IT Help Desk Technician provides frontline technical support for computer systems, hardware, software, and technology-related issues across City departments. This position assists the Information Technology Department with day-to-day support tasks including workstation setup, troubleshooting, user assistance, and basic technology installations.
The technician works under the direction of the Director of Information Technology and escalates more complex issues to senior IT staff when necessary.
Essential Duties and Responsibilities
Provide first-level help desk support for City employees experiencing computer or technology issues
Troubleshoot and resolve common hardware, software, printer, and connectivity problems
Install and configure desktop and laptop computers
Assist with workstation deployments, replacements, and equipment moves
Configure and support mobile devices, printers, and peripheral equipment
Assist with user account setup and password resets
Support Microsoft Windows operating systems and Microsoft 365 applications
Run and terminate network cables as needed for equipment installations
Assist with installation and setup of security cameras and related equipment
Assist with installation and basic support of door access control systems
Document support requests and resolutions
Escalate complex technical issues to IT staff or vendors as needed
Assist with general IT projects and equipment installations
Requirements
Experience
Prior help desk or IT support experience preferred.
Education
Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
Technical Skills
Microsoft Windows operating systems
Microsoft 365 applications
Basic networking concepts
Computer hardware troubleshooting
Basic cable installation and equipment setup experience preferred
Strong customer service and communication skills
Working Conditions
Primarily office environment with occasional work in other City buildings. May require lifting computer equipment up to 30 pounds and walking between departments.
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Position Summary
The Temporary IT Help Desk Technician provides frontline technical support for computer systems, hardware, software, and technology-related issues across City departments. This position assists the Information Technology Department with day-to-day support tasks including workstation setup, troubleshooting, user assistance, and basic technology installations.
The technician works under the direction of the Director of Information Technology and escalates more complex issues to senior IT staff when necessary.
Essential Duties and Responsibilities
Provide first-level help desk support for City employees experiencing computer or technology issues
Troubleshoot and resolve common hardware, software, printer, and connectivity problems
Install and configure desktop and laptop computers
Assist with workstation deployments, replacements, and equipment moves
Configure and support mobile devices, printers, and peripheral equipment
Assist with user account setup and password resets
Support Microsoft Windows operating systems and Microsoft 365 applications
Run and terminate network cables as needed for equipment installations
Assist with installation and setup of security cameras and related equipment
Assist with installation and basic support of door access control systems
Document support requests and resolutions
Escalate complex technical issues to IT staff or vendors as needed
Assist with general IT projects and equipment installations
Requirements
Experience
Prior help desk or IT support experience preferred.
Education
Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
Technical Skills
Microsoft Windows operating systems
Microsoft 365 applications
Basic networking concepts
Computer hardware troubleshooting
Basic cable installation and equipment setup experience preferred
Strong customer service and communication skills
Working Conditions
Primarily office environment with occasional work in other City buildings. May require lifting computer equipment up to 30 pounds and walking between departments.
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